SS&C Asset Services APAC – Software Delivery Manager (HiTrust)

Get To Know Us:

SS&C is a global provider of investment and financial services and software for the financial services and healthcareindustries, andemploys more than 27,000 people in offices in 35 countries across the globe.

SS&C GIDS Asset Services APAC ispredominantly locatedin Melbourne, Sydney,Thailandand India. We are the largest provider of Transfer Agency services in the region, providing an Investor, Advisor, Fund Manager and Custodianend-to-endservice offering.Our HiTrustplatform is delivered toinstalled-softwarecustomers, SaaS clients, and our internal business process outsourcing (BPO) operations.

Reports to:Senior Delivery Manager – Asset Services

Location: RSU Tower, Bangkok, Thailand

What is the opportunity?

We are looking for an experienced Software Delivery Manager to join our team within theHiTrustbusiness of SS&C, responsible for our investment management and fund administration front ends, used primarily by investors and financial advisers.

This is a key role in enabling the successful execution of our strategy to become an industry-leading Fund Administration service in Thailand.

You will join a friendly and collaborative team that values mutual respect, continuouslearningand a supportive, well-balanced working environment.

As Software Delivery Manager, you are accountable for the end-to-end delivery of theHiTrustproduct to ourinstalled-softwarecustomers, SaaS clients and internal BPO operations. You will own delivery commitments – scope,timelinesand quality – across your team, holding the client-facing and business conversations that go with them, including the difficult ones when priorities compete, or something is at risk. This is a non-technical role: you lead delivery through strong management and coordination rather than hands-on engineering, and you lead your delivery team without direct line-management responsibility, working through trust, clearcommunicationand a collaborative approach.

Agile delivery is at the heart of the role. You will facilitate the team's Scrum process end to end and own the Jira delivery workflow, while also carrying the wider delivery-management responsibilities that come with a regulated financial services environment – delivery and capacity planning, release governance, effort reporting, risk management, and regular progress reporting to project managers and senior stakeholders.

AI is central to how we work. You will bring AI tooling into your day-to-day delivery management – using it to plan, forecast,reportand reduce waste – and you will encourage and support the adoption of AI across the team to help improve productivity,qualityand delivery pace.

Whoyou'llwork with

You will work closely with Software Engineers, Business Analysts, QA Engineers, Solution Architects and Product Managers within your team, and with Project Managers, BPO operations, senior businessstakeholdersand clients across the widerorganisation You will collaborate with your peers and your manager to continuously improve delivery practices, and – as SS&C is a global company – you willregularly workwith colleagues across different time zones.

Why You Will Love It Here!

• Flexibility: Hybrid work model (6 days in the SS&C office per month) and a business casual dress code, including jeans. Centralized location—a 6-minute walk from Phrom Phong BTS station or a 10-minute walk from Sukhumvit MRT station.

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave

• Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check-Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry, and Provident Fund Contribution

• Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity

• Training: Hands-On, Team-Customized, including SS&C University

• Education: Paid further education opportunities for eligible employees

• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for eligible employees

What You Will Get To Do:

Key accountabilities

• Own end-to-end delivery– take accountability for delivering the HiTrustproduct to installed-software customers, SaaS clients and internal BPO, meeting committed scope,timelinesand quality.

• Manage client and stakeholder delivery– lead delivery-related conversations with clients and business stakeholders, including the difficult ones when priorities compete, or delivery is at risk.

• Report on delivery progress– provide clear, regular reporting on delivery status, risks and forecasts to Project Managers and senior stakeholders.

• Own the Scrum process and Jira workflow– facilitatethe team's Scrum practice end to end and manage the Jira delivery process to keep work visible,accurateand on track.

• Plan capacity and delivery– plan and manage team capacity and delivery across sprints and releases to meet commitments across multiple client types.

• Ensureaccurateeffort reporting– oversee timesheet discipline and the correct classification of effort to client-funded or capex projects.

• Support release governance– participatein release governance (including as a CAB member) and uphold audit, regulatory and compliance requirements in delivery.

• Manage delivery risk– identifydelivery risks early and work with the team to shape and carry out mitigation plans.

• Promote AI-powered delivery– bring AI tooling into your delivery practice and encourage its adoption across the team to help improve productivity, qualityand pace.

• Drive continuous improvement– use delivery metrics and retrospectives to guide steady improvements in team throughput, predictabilityand quality.

Role responsibilities

Delivery ownership & planning

• Own the end-to-end delivery of theHiTrustproduct across installed-software customers, SaaS clients and internal BPO.

• Plan and manage delivery across sprints and releases, coordinating scope, dependencies and timelines with Product,Engineeringand clients.

• Plan and manage team capacity to meet delivery commitments across competing priorities and client types.

• Track progress against commitments and proactively manage risks,blockersand dependencies to keep delivery on course.

Scrum facilitation & delivery process

• Facilitate all Scrum ceremonies – sprint planning, daily stand-ups, backlog refinement, sprintreviewsand retrospectives.

• Own and manage the Jira delivery process, keeping the backlog, boards and reportingaccurateand up to date.

• Coach the team in agile principles and delivery practices, raising maturity and self-organisationover time.

• Foster a collaborative, high-trustand high-performing team environment.

​Governance, reporting & compliance

• Provide regular delivery progress reporting and forecasts to Project Managers and senior stakeholders.

• Oversee timesheet discipline and ensure effort is reported and classified correctly to client-funded or capex projects.

• Participate inreleasegovernance, including as a member of the Change Advisory Board (CAB).

• Uphold audit,regulatoryand compliance requirements throughout the delivery process.

Client & stakeholder management

• Act as the primary point of contact for delivery status, providing clear, business-level communication to clients and stakeholders at all levels.

• Manage expectations on scope,timelinesand trade-offs, and lead the difficult conversations when delivery is at risk.

• Produce andmaintaindelivery reporting,dashboardsand forecasts that give stakeholders confidence.

AI-powered ways of working & improvement

• Encourage the adoption of AI tools across the team, helping the team embed AI into their day-to-day delivery workflows.

• Use AI to accelerate delivery management tasks such as planning, estimation, status reporting, riskanalysisand stakeholder communications.

• Use metrics (e.g.velocity, throughput, cycle time, predictability) toidentifyand drive improvements.

• Maintain andoptimisethe team's use of Jira and SharePoint to ensureaccuratetracking,reportingand documentation.

What You Will Bring:

Skills and competencies

• Delivery accountability– proven track recordof owning and delivering software to committed scope,timelinesand quality, ideally across a mix ofinstalled-softwareand SaaS clients.

• Agile deliveryexpertise– strong background delivering software in agile environments, with deep, practical knowledge of Scrum and familiarity with Kanban.

• Jiraproficiency– strong hands-on proficiencywith Jira for managing the delivery process, backlog, sprinttrackingand delivery reporting.

• Client & stakeholder management– proven ability to manage clients and diverse stakeholders, hold difficult delivery conversations, and report to Project Managers and senior leaders.

• Delivery & capacity planning– ability to plan and manage team capacity and delivery across competing priorities and client types.

• Governance & compliance– understanding of release governance ( e.g.CAB), audittrailsand regulatory/compliance requirements in a financial services context.

• Effort & cost reporting– experience with timesheet discipline and classifying effort correctly to client-funded or capex projects.

• Team coaching– proven ability to coach and uplift teams in agile ways of working and lift delivery maturity, leading through influence without direct line-management responsibility.

• AI-first mindset– enthusiasm for and experience using AI tools to improve delivery, with a willingness to encourage and embed AI ways of working across the team.

• Communication skills– excellent written and verbal communication, able to confidently liaise with technical and non-technical audiences across all levels of an organisation

• Business acumen– a deep understanding of how the business operatesand the ability to use that knowledge to make informed delivery decisions and trade-offs.

• Risk & dependency management– ability to identify, communicate and mitigate delivery risks and manage cross-team dependencies.

• Adaptability– flexibility to adapt to changing priorities and thrive in a fast-paced environment.

• Financial services context– experience delivering in financial services or similarly complex, regulated environments is an advantage; knowledge of mutual funds is a plus.

We strongly encourage people to apply even if theydon'tmeet every single requirement of this role.

Education and qualification:

• Bachelor's degree or equivalent industry experience.

• Minimum 7 years' experience in agile software delivery, includingdemonstratedaccountability for end-to-end delivery as a Delivery Manager, Project Manager or equivalent.

• Agile / Scrum certification (e.g.CSM, PSM,SAFe) is an advantage.

Keybehaviours

• Instils Trust– contributeto building a safe learning environment in the business where the team can be listened to and understood.

• Collaborate– must be able to work in a co-operativemanner with both internal and external teams and take all views and interests into account when formulating outcomes.

• Ensure Accountability– must take ownership of their assigned responsibilities and the outcomes generated and pursued.

• Customer Focus– must understand customer and partner needs from both a functional and operational perspective.

• Communicate Effectively– must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organization and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately.

• Continuous Learning & Improvement mindset– continually seek opportunities for improvement – personal & organizational – believe that things can be better, have the desire and willingness to set aspiring goals and the commitment to see it through to completion.

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We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @www.ssctech.com/careers

SS&C FinTech Services (Thailand) Limited
Human Resources Department - Talent Acquisition
6th Floor, RSU Tower 571 Sukhumvit Road
North Klongton, Wattana, Bangkok 10110