Job Description

Software & Data Installation Technician

Department: Professional Services

Employment Type: Permanent

Location: UK, Remote

Reporting To: Judith Knowles

The Software & Data Installation Technician is responsible for the successful deployment of software solutions for customers, from initial installation through to go‑live and handover. The role involves installing and configuring applications, completing associated data builds, and delivering solutions both remotely and on customer sites as required. Working closely with customers and internal teams, the consultant ensures implementations are accurate, reliable and aligned with agreed requirements and timelines.

The role also includes thoroughly testing software to confirm it is operating as expected, identifying and resolving issues prior to handover. Clear and detailed documentation is a core requirement, including the preparation of customer sign‑off materials and comprehensive handover documentation for Support teams. The Software & Data Installation Technician plays a key role in ensuring a smooth transition from delivery into ongoing support, contributing to a high‑quality customer experience and long‑term solution success.

This position works closely with Professional Services, Product Management, Support, and external partners to deliver high-quality customizations and integrations that increase customer value and adoption.

The ideal candidate for this role would be based within commutable distance of Newton-le-Willows, Merseyside.

Responsibilities

• Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required
• Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines
• Test software thoroughly to confirm functionality and performance prior to go‑live
• Identify, troubleshoot and resolve issues arising during installation, testing or deployment
• Produce clear and accurate documentation, including customer sign‑off materials
• Prepare comprehensive handover documentation to enable a smooth transition to Support teams
• Work collaboratively with customers and internal stakeholders to ensure a high‑quality implementation experience
• Manage multiple implementations concurrently, maintaining strong organisation and attention to detail
• Maintain a professional, customer‑focused approach throughout the delivery process

Skills, Knowledge & Expertise

What we can offer you

We offer a competitive and well-rounded benefits package designed to holistically support your wellbeing whilst developing and growing your career in a fast-growing industry.

Our benefits include:

• Generous holiday entitlement
• Sickness absence provision
• Enhanced parental leave
• Life assurance
• Electric vehicle car scheme
• Regular social & employee activities

Alongside this, we're proud to support career and development growth through our annual people cadences.