Job Description

Professional Services Software Deployment Engineer II

Why Join EnlivenHealth?

At EnlivenHealth, we help pharmacies and health plans strengthen patient engagement through innovative communication and messaging solutions. As a Professional Services Software Deployment Engineer II, you will play a critical role in bringing these solutions to life for customers by leading technical deployments, configuring complex environments, and ensuring successful implementation outcomes.

You will join a highly collaborative team within Technical Services, partnering closely with Professional Services Project Managers, Product Management, Development, and Quality Assurance teams. This role offers the opportunity to work directly with pharmacy and healthcare clients, expand your expertise across modern deployment technologies, and make a meaningful impact on customer success and patient experiences.

What You'll Do

As a Professional Services Software Deployment Engineer II, you will:

Primary Impact

Drive successful implementation and deployment of patient messaging solutions by delivering high-quality technical execution, minimizing deployment risk, and ensuring customers can efficiently adopt and benefit from EnlivenHealth products.

Key Responsibilities

• Execute all aspects of complex software implementation and deployment projects, ensuring quality delivery, technical accuracy, and customer satisfaction.
• Provide input on project scope, resource requirements, timelines, forecasts, and deliverables to support successful project execution.
• Partner directly with customer project teams throughout all deployment phases, serving as a trusted technical advisor and implementation resource.
• Participate in customer-facing virtual meetings to provide technical guidance, implementation updates, and issue resolution.
• Identify project risks proactively, escalate issues appropriately, and support approved mitigation strategies to keep projects on track.
• Review deployment documentation and validate customer assets to ensure accurate system configuration and reliable business intelligence across the organization.
• Deploy applications across multiple server operating systems, including Microsoft Windows, UNIX, and Linux environments.
• Install, configure, and support databases and web-based solutions in customer environments.
• Configure, test, and validate application components to meet required performance standards and version specifications.
• Deliver exceptional client service through strong product knowledge, professionalism, responsiveness, and customer focus.
• Manage competing priorities and multiple deployment activities while working independently in a fast-paced environment.
• Communicate effectively with internal stakeholders, customers, and third-party vendors to ensure alignment and successful outcomes.
• Follow established deployment methodologies while identifying opportunities for process improvements and enhanced operational efficiency.
• Document customer-specific requirements, system configurations, and project activities to ensure accurate records and knowledge sharing.
• Partner with project managers to maintain deployment documentation and project records within centralized repositories.
• Troubleshoot technical issues, coordinate bug resolution efforts, and escalate persistent or critical issues throughout the deployment lifecycle.

Who You Are

Required Knowledge and Skills

• Ability to facilitate meetings with a high level of effectiveness.
• Strong negotiation/problem solving skills.
• Highly technical and analytical with the ability to collaboratively engage customers, 3rd party vendors, and internal team members in an effective and supportive manner.
• Advanced troubleshooting and problem-solving skills utilizing science and engineering education to arrive at practical solutions.
• Experience with Linux/Unix/Windows, and with Postgres database as well as installing applications on Windows or Linux servers.
• Working knowledge of server hardware and network configurations, web server technology, and SSL security.
• Experience with SaaS technologies such as microservices, docker/containers, and Kubernetes and proficiency with Bash/Ruby.

Minimum Qualifications

• College degree in a Computer Systems related field.
• Two years of demonstrated work experience in healthcare / pharmacy.
• In lieu of College Degree, applicants must meet all following requirements: High School Diploma/GED, Technical Certification in Information Systems / Technology, a minimum two years’ systems engineering experience within a healthcare technology or pharmacy systems.

Preferred Qualifications

• Bachelor’s degree in a Computer Systems related field.
• Pharmacy or clinical operations work experience.
• Experience with effectively presenting technical information to leadership.
• Experience with container technologies such as Docker and Kubernetes.
• Kubernetes distros such as OpenShift, RKE2 and/or Tanzu.
• Experience with Gitlab, Jenkins, Artifactory.
• Virtualization Infrastructure Experience with VMware or similar virtualization tools.
• Networking experience – TCP/IP, DNS, NetBIOS, switching, routing, VLANs.

How You'll Elevate at EnlivenHealth

Success at EnlivenHealth is defined not only by what you deliver, but by how you deliver it. In this role, you will demonstrate our Elevate Behaviors by:

Collaborate

• Build strong partnerships with customers, project managers, development teams, quality assurance teams, and third-party vendors.
• Share technical expertise and promote transparency to drive successful deployment outcomes.

Inspire

• Serve as a trusted technical resource who fosters confidence with customers through professionalism, accountability, and exceptional service.
• Influence stakeholders through effective communication and thoughtful problem solving.

Develop

• Continuously expand your expertise across deployment methodologies, healthcare technology, cloud platforms, and emerging infrastructure technologies.
• Seek opportunities to improve processes, documentation, and deployment best practices.

Execute

• Take ownership of deployment deliverables, prioritize effectively, and consistently deliver high-quality results.
• Proactively manage risks, resolve issues, and maintain focus on customer commitments and project milestones.

Impact

• Help customers successfully implement solutions that strengthen patient engagement and improve pharmacy operations.
• Identify opportunities to enhance deployment efficiency, scalability, and customer experience through ongoing innovation and continuous improvement.

Working Conditions

• Working across multiple time zones.
• Up to 10% travel.
• May be required to stand or sit for long periods of time.

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.