Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team.
Has basic skill set to practically make use of knowledge to resolve issues that have known solution in a limited competency domain.
BSc in technical field with limited experience.
Contributes to service order actions and problem description clarification.
Is able to find right channel to report VOC related to existing product functionality to product teams.
Executes predefined and standard tasks (e.g. part of a beta test plan, creates section of knowledge documents).
Executes analysis work within a single competence/domain, typically following predefined paths. Reviews work with others before formally sharing.
Executes the detailed plans while supervised by others.
Shares own findings and wow with rest of the team
Knows and adheres to existing processes and rules. Highlights improvement proposals in own daily work. Understands impact of non-quality and own contribution to it.
Is able to set priorities in daily work based on operational business sense understanding customer driven impacts and KPIs (tool down, layer down, rework, scrap). Speaks up and triggers VoC.
Supports in demo preparation, execution and logistics.
Collects data, performs data checks, and processes data to perform technical analysis using established tools and methods. Usage of default toolsets and analysis methods as explained.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Who are we?
ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world.
What do we do?
We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips.
Who are our people?
While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward.
If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.
Join us!
