Regular, Full-time
JOB DUTIES/RESPONSIBILITIES:
• Demonstrates expertise in the Member Engagement Process, and provides feedback and coaching to sales associates partnership with the supervsior or ASM, to ensure they understand the expected behaviors and demonstrate them in interactions with Members. Conveys clear expectations, and provides reinforcement through modeling the right behaviors and motivating associates performance.
• Assists Store Leadership in ensuring that the sales floor is visually appealing, effectively merchandised and easy to shop. Partners to keep Softlines and Homes areas ready all day and night and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for Members. Ensures the signing is correct on the sales floor and works with Store Leadership to coordinate correction as needed. Assists Store Leadership in ensuring that apparel and soft home adheres to applicable National Presentation Standards and current monthly sales plan.
• Assists in setting clear expectations for associates performance and behavior, provides ongoing observations and holds associates accountable for results. Accurately documents associate observations and conducts regular coaching sessions, in conjunction with store leadership. Ensures associates are up-to-date on selling techniques, product knowledge, training and appropriate use of integrated retail tools to provide a WOW Member experience. Assists associates in creating action plans for their development based on feedback from observations, store walks, Member interactions and other sources.
• Performs opening and closing procedures as appropriate, consistent with current procedures. Follows appropriate cash handling processes, and assists the Store Manager in providing guidance on processes as needed.
• Assist Members to find the products they are looking for by walking them to the areas of the store and assist with merchandise selection.
• Versed in storewide sales and promotions, SYW promotions, the SYW App and the Sears App, and all marketing events launched for the Member.
• Completes Member transactions accurately and efficiently at the point-of-sale.
• Utilizes Web to Store and Store to Home and other integrated retail processes as methods to enhance the Member's shopping experience.
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities).
• Assists Store Leadership in coordinating that all Softlines and Home areas are appropriately stock and replenished in a timely manner
• Adheres to merchandise protection standards and all shrink standards.
• Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for Members.
• Performs other duties as assigned.
REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and excellent oral communication skills
• Strong merchandising, and organizational skills
• Demonstrated sales experience
• Ability to work independently and maintain personal productivity
• Basic Internet navigation skills
PREFERRED SKILLS:
• Team Building
• Organization and Planning skills
• Good Communicator
• Previous Retail Experience
JOB REQUIREMENTS:
• High school diploma or equivalent
• 1-2 years of related experience
• 18 years of age or older
Field Management
United States
01125: Sears Coral Gables FL
Miami
01125
FL9916: Softlines Lead
3655 SW 22ND ST
FLS- SEARS CORAL GABLES FL
Miami
FL
33145
Equal Opportunity Employer / Disability / Vet.
#SearsRetailStores
#CB
Sears Stores
$14.00
N/A
Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve its members – wherever, whenever and however they want to shop. Transformco is home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears, Kmart and other retail partners. Transformco operates through its subsidiaries with full-line and specialty retail stores across the United States.
