SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Role's Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients’ need.
Be able to manage on-process order status.
Skill of dealing with variable & challenging situations.
Specific Responsibilities
Sample pick up request.
Give guideline to client how to fulfill a test application form
Check Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing.
Register job into company software
Clarify unclear information of testing program with Key Account Manger
Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
Check client payment status (contract or in advance) & updated report release status
Handle client queries (collect information/ advice from related team(s))
Handle client complaint
Handle internal query on order status.
Provide correct PI to Admin team for invoicing
Deliver company service to client
Able to satisfy client's need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with other teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement.
Will be received client's complaint & in front of challenging situations.
Able to deal with hard situation & have skill to soften it & seek for a solution to maintan client's retention.
Other duties upon requested
University or above (Chemical or Textile/ garment industry)
Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)
Fluently using English
Good at Microsoft Office (Word, Excell, Outlook, Power Point)
Strong social intelligence and influencing skill
Careful
Trustworthy
Systematic thinking
Situation behavior skill
Active & willing to handle new things
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
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