LOCATION: London area
HOURS: 40 hours per week
SHIFT PATTERN: Monday to Friday (as business requires)
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com We're here to help!
Job Objective & Responsibilities:
To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills the Soft Services Operation Manager will develop an effective team consistently meeting or exceeding the service needs of the Client.
Main Duties:
General Duties
•To perform any specific investigations as may be requested by senior management, responsibility for the implementation of and the maintenance of the quality management systems, carrying out monthly quality assurance checks.
Financial Management
•Meeting budgetary targets, monitoring financial plans with profit and loss information, strategic planning, setting key objectives.
•The monitoring of expenditure and income against plan, credit control, control of all direct costs by the use of efficient methods of operation.
•To ensure that all forecasts are achieved, to secure and implement, when necessary, price adjustments.
•Responsibility for the review of cost efficient methods of operating, managing margin improvements by means of productivity.
•To be responsible for all wage sheets submitted by Site/Contract/Branch/Regional Managers/Supervisors ensuring staff are paid correctly and all contracts adhere to set budgets on wages.
•To authorise all materials requisitions ensuring they are set budgets and are on the Company’s approved list of materials.
Administrative Duties
•Replying to customer queries, both orally and in writing, setting work targets for lower management.
•Attending meetings both internally and with customers, on a monthly basis.
Staff Recruitment, Selection and Industrial Relations
•Responsibility for the recruitment of all Regional Managers, Branch Managers, Contract Managers, Site Managers and Site Supervisors.
•To ensure that employment records are current, to carry out staff appraisals and to carry out staff appraisals and to recommend candidates suitable for future development.
•To ensure staff are employed in accordance with the Company’s employment procedures.
•To ensure staff are trained in the duties for which they are employed.
•To ensure that staff are aware of the Company’s Disciplinary and Grievance procedures and that the procedures are adhered to in all disciplinary cases.
•Ensuring the Company’s Health and Safety procedures are practised by all employees.
Business Development
•To expand the revenue base, and the retention of existing profitable trade, seeking growth, successful conversion of competitive estimates, directly or indirectly helping with sales, prospecting, surveying, estimating and securing new trade.
Person Specification:
Essential
• Sound Leadership skills
• Good Communication skills
• Good Interpersonal skills
• Show initiative
• Aptitude to receive and deliver training
• Deal with customers both internal and external
• Be able to take responsibility
Benefits
We’re proud to offer a great range of benefits including:
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Founded in 1909, ABM serves over 20,000 clients, with annualised revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland and other international locations. For more information, visit www.abm.co.uk.
