Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.
PROPERTY DETAILS
An exciting opportunity has become available for a passionate, guest-focused hospitality professional to join the prestigious Club Sofitel team on Level 35.
As a Club Sofitel Supervisor, you will play a key role in delivering personalised luxury experiences for our valued Club guests. Acting as the primary point of contact throughout their stay, you will ensure every interaction reflects the elegance, warmth, and exceptional service standards synonymous with the Sofitel brand.
This role is ideal for a leader who thrives in a premium hospitality environment and is committed to creating memorable guest experiences while inspiring and developing a high-performing team.
Key Responsibilities
• Minimum 12 months’ experience in a luxury hotel in a Front Office & Food & Beverage position
• Previous supervisory experience preferred
• Strong focus on guest and team relations
• Excellent communication and interpersonal skills
• Knowledge of Opera an advantage
• Ability to build rapport and interact professionally with guests and team
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists:
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
