Job Description

Utilizes professional, medical, social-work skills to assess patient and family scenarios for discharge planning, information and referral, psychosocial and counseling support needs and establishes plans for effective management of the identified needs. Assessment, planning, intervening and reassessment are performed in a collaborative environment, in which the Social Worker works closely with Medical Staff.

Exemplifies clinical practice that is proactive in planning for patients' progress across the continuum and that optimizes quality of care, utilization, cost and patient satisfaction. Assumes a strong role as liaison between medical staff, hospital professional staff and community agencies.

POSITION QUALIFICATIONS (including required licenses/certifications, education and job knowledge/experience):

Bachelor's Degree in Social Work required

Minimum 2 years experience as a social worker in a medical setting

Hospital experience is preferred

Excellent oral and written communication skills

Ability to prioritize workload

Good problem solving skills

Basic computer skills

CUSTOMER SERVICE RESPONSIBILITIES:

Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.