Fosters positive and professional interpersonal relationships with patients/families, physicians, hospital staff, community agency representatives and visitors. Provides comprehensive psychosocial assessment for identified patients and based on findings, facilitates interventions. Effectively uses interpersonal communication skills to resolve conflicts and promote healing environment. Schedule listed below

This role requires a commitment to be on call for uncovered shifts. Specifically, the monthly requirement includes 2 weekend days, 24-hour shift and five weekend shifts from 5pm-8am. When called to work, on site coverage is mandatory. After 5pm the onsite social workers provide support to both the Emergency Department and inpatient units. The role demands strong crisis interventions skills, grief and bereavement support and de-escalation skills. Previous healthcare experience is preferred.

• Facilitate interventions, based on assessment, family and staff requests, and timeframe.

• 2 Facilitate the child protection process of assessment, referral, plan, and implementation, if appropriate.

• 3 Provide follow-up services as appropriate and assesses outcome of interventions.

• 4 Document assessment and interventions in the patient’s medical record, in accordance with departmental standards.

• 5 Provide comprehensive psychosocial assessment for identified patients and families

• 6 Develop plan for intervention based on assessment.

• 7 Use range of communication skills to assist patients, families and staff to address care needs and complex issues.

• Educate staff about psychosocial issues impacting treatment plans.

• Organize patient care conferences when complex issues arise.

• Participate in team meetings to address general and specific patient care issues.

• Facilitate the discharge planning process by working with Case Management staff, nursing staff, and physicians.

• Communicate with relevant hospital staff about patient care issues to insure continuity of care.

• Advocate for patient and family needs within the hospital system.

• Research appropriate resources to assist families to care for their children at home.

• Share information with relevant agencies, respecting patient/family confidentiality.

• Maintain positive and effective referral relationships with community agencies and professional organizations.

• Advocate for patient/family needs within the community.

• Intervene in complex situations involving patient care needs, communication problems, or systems issues.

• Research appropriate solutions within the hospital or in the community.

• Mediate conflictual situations, collaborating with other staff as appropriate.

• Provide assistance to patients, families, and staff, while maintaining respect for boundaries and set appropriate limits

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Meet with supervisor for regular supervision, prepare agenda and discuss areas of concern.

• Participate in Family Service meetings and clinic departmental staff meetings.

• Meet all departmental requirements for chart recording statistics, and other professional documentation and submits documents in a timely manner.

• Participate in departmental performance improvement activities

• Complete required continuing education courses to maintain license status.

• Practice in accordance with the NASW Code of Ethics.

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things