Job Description

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

October 7, 2026

CLOSING DATE:

October 16, 2026

HIRING RANGE:

$59,879.00 - $80,800.00

POSITION NUMBER:

40001381

JOB TYPE:

FULL-TIME, EXEMPT

GENERAL DESCRIPTION:

Develop, maintain and implement record review tools for each of the Child Welfare programs ensuring that review elements are consistent with state, federal, and other monitoring requirements. Conduct quality reviews of the various Child Welfare Programs (i.e. CPS Investigations and Family Assessment, Foster Care, Adoptions, In-Home Services, Intake, and the Screen Out process) using record review tools. Complete in-depth analysis on record reviews to determine error trends and causes of error trends regarding case records and case management. Create summary reports regarding the data analyzed to present to Program Manager and Supervisors. Make recommendations based on findings from data analysis to Program Manager and Supervisors to improve quality of work. Deliver training that is relevant to the work that is being conducted as well as on identified error trends through record reviews in Child Welfare. Work closely with Child Welfare Services Supervisors to assist and support the program needs regarding quality of work. Attend and participate in all State reviews, audits of Child Welfare and meetings with State Program Representatives to interpret and apply policy. Assist other QAT members with program evaluation and data analysis to improve quality of work. Assist in providing quality soft-skills training to DSS New Hires and refresher trainings to existing DSS employees. Participate in unit/section meetings to discuss quality reviews and training elements.

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework, groupwork, and community problems.
• Considerable knowledge of a wide range of medical, behavioral, and/or psychosocial problems and their treatment theory.
• Considerable knowledge of family and group dynamics and a range of intervention techniques, governmental and private organizations, and resources in the community, laws, regulations, and policies which govern the program.
• General knowledge of the methods and principles of casework supervision and training.
• In certain settings, considerable knowledge of medical terminology, disease processes and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis.
• Skill in establishing rapport with a client and in applying techniques or assessing psychosocial, behavioral, and psychological aspects of client’s problems.
• Ability to supervise, train, or instruct lower-level social workers, students, or interns in the program.
• Ability to establish and maintain effective working relationships with members of case load and their families, as well as civic, legal, medical, social, and religious organizations.
• Ability to express ideas clearly and concisely and to plan and execute work effectively.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strongly prefer knowledge of Child Welfare Services laws, policies and best practices as well as knowledge of other DSS programs.
• Prefer knowledge and familiarity with the Child and Family Services Reviews (CFSR) and its process.
• Must possess professional judgment, as well as analytical, interpersonal and communication skills.
• Knowledge of Excel and Microsoft Word is a plus.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Master's degree in social work from an accredited school of social work; Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); Bachelor's degree in social work from an accredited school of social work and one year directly related experience; Master's degree in a human services field and one year of directly related experience; Bachelor's degree in a human services field from an accredited college or university and two years directly related experience; Bachelor's degree from an accredited college or university and three years of directly related experience.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.