Job Description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

FEBRUARY 16, 2026

CLOSING DATE:

FEBRUARY 23, 2026

HIRING RANGE:

$58,135.00 - $78,447.00

POSITION NUMBER:

40001515

JOB TYPE:

FULL-TIME, EXEMPT

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Develop and implement record review tools for each of the Adult Services Programs.
• Conduct quality reviews of the various Adult Services Programs using record review tools.
• Complete in-depth analysis on record reviews to determine error trends and causes of error trends regarding case records and case management.
• Create summary reports regarding the data analyzed to present to Program Manager and Supervisors.
• Make recommendations based on findings from data analysis to Program Manager and Supervisors to improve quality of work.
• Design and deliver training that is relevant to the work that is being conducted in Adult Services Programs.
• Design and conduct trainings based on identified error trends through record reviews.
• Work closely with Adult Services Supervisors to assist and support the program needs regarding quality of work.
• Attend and participate in all State reviews, audits of Adult Services Programs and meetings with State Program Representatives to interpret and apply policy.
• Assist Child Welfare Services with quality reviews, training, data analysis, and make recommendations based on the findings of data.
• Assist other QAT members with program evaluation and data analysis to improve quality of work.
• Assist providing quality training to DSS New Hires and refresher trainings to existing DSS employees.
• Develop and revise contract monitoring tools and monitor contracts quarterly.
• Participate as a resource expert in Bidder’s conferences and contract selection teams.
• Participate in unit/section meetings to discuss quality reviews and training elements.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework, groupwork, and community problems.
• Considerable knowledge of a wide range of medical, behavioral, and/or psychosocial problems and their treatment theory.
• Considerable knowledge of family and group dynamics and a range of intervention techniques, governmental and private organizations, and resources in the community, laws, regulations, and policies which govern the program.
• General knowledge of the methods and principles of casework supervision and training.
• In certain settings, considerable knowledge of medical terminology, disease processes and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis.
• Skill in establishing rapport with a client and in applying techniques or assessing psychosocial, behavioral, and psychological aspects of client’s problems.
• Ability to supervise, train, or instruct lower-level social workers, students, or interns in the program.
• Ability to establish and maintain effective working relationships with members of case load and their families, as well as civic, legal, medical, social, and religious organizations.
• Ability to express ideas clearly and concisely and to plan and execute work effectively.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Master's degree in social work from an accredited school of social work; Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); Bachelor's degree in social work from an accredited school of social work and one year directly related experience; Master's degree in a human services field and one year of directly related experience; Bachelor's degree in a human services field from an accredited college or university and two years directly related experience; Bachelor's degree from an accredited college or university and three years of directly related experience

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.