Job Description

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by: Sunday, July 5th, 2026

Salary
Range: $63,080.00 to $78,850.00 per year. This
is an exempt (salaried) position. Pay
rates are based on education, skill, experience level and internal equity.
Internal equity considerations include an assessment of the applicant’s salary
history and qualifications in comparison to the market rate and requirements
for the job.

At Mecklenburg
County, you’ll have the chance to build a career as unique as you are with
support, inclusive culture, and technology to become the best version of you.
We’re counting on YOUR unique voice and perspective to help Mecklenburg County
become even better, too. Join us and build an exceptional experience for
yourself, and a better working world for all.

The
Mecklenburg County Department of Child, Family, & Adult Services strives to
strengthen families and communities through a safety-net of services,
collaborations, and hope. Our vision is to define and cultivate an
organizational culture that is more compassionate and understanding toward each
other and our clients.

Services For Adults (SFA) is a part of
the Adult Services Division of the Mecklenburg County Department of Child,
Family, and Adult Services. The division
is responsible for three main program areas: Adult Social Work Services, the
Senior Citizens Nutrition Program, and the Mecklenburg Transportation System
(MTS).

Position Specific Information

Responsible for improving the quality
of care and protecting the safety and wellbeing of residents in Adult Care Homes is
the focus of Adult Home
Specialist work.

The selected candidate will work on a
team of Senior Social Workers who regularly monitor and investigate
complaints in Adult Care Homes to determine compliance with state rules
and regulations governing Adult Care Homes, including:

Providing technical assistance to Adult Care Homes
Assisting and guiding citizens in the process of opening new Family Care Homes
Conducting investigations on unlicensed facilities

Candidate must be available to
work flexible hours, including being on-call for the Monitoring Unit, and
serving as point person for the unit. Occasional
evenings after 5:00 pm and weekends are to be expected. This may also include during emergency
situations and at the emergency shelters (if needed).

Full time,
onsite position based out of the Valerie C. Woodard Center at 3205 Freedom
Drive, Suite 1000, Charlotte, NC 28208.

A written assessment
including several position specific related questions may be part of
the overall interview process.

Essential Functions

Assess needs of individuals and families
Interview clients, obtain family, social, and medical information; collects supplementary information needed to assist client such as employment records or school reports
Determine clients' eligibility for financial assistance and if referrals are appropriate
Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes
Assist clients in the completion of required paperwork for items that may determine program eligibility, referrals, or provide job assistance, such as job applications
Manage records and maintain history records and prepare reports of services provided
Refer clients to community resources for services and coordinates benefits and referrals to other agencies
Develop and evaluate service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided
Help clients work with government agencies to apply for and receive benefits
Transport clients to appointments such as medical, job-related or others, if appropriate
Manage records and documentation of services provided and participate in team case conferences
Act as a liaison with other staff with referrals and transitioning of clients
Counsel and consult with individuals or families in a variety of settings including parents, parents, and teachers; addresses behavior arranges for services, and diagnoses problems
Place and facilitate appropriate placements for adults commensurate with the level of identified need; evaluates personal characteristics and home conditions
May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience:

Bachelor of Social Work from an accredited
school of social work and three (3) years of social work experience; or a
qualifying internship;

or a bachelor's degree in a related field
with 15 hours of social work/counseling courses and four (4) years of
social work experience;

or Master's degree (MSW) from an
accredited school of social work;

or a master's degree in a related field
with three (3) years of social work experience.

Education: Please see experience.

Combination of relevant education and relevant experience
accepted? No

Licenses and Certifications:
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges

Preferred Qualifications

Master’s in Social Work or closely
related degree preferred.

Knowledge in social work
theory and practice, normal aging processes, mental illness, and
basic medical terminology.

Ability to work
independently, build relationships, and resolve conflict.

Ability to express oneself
clearly both verbally and written.

Ability to deal with
constant change in Adult Care Home ownership/management and high
Adult Care Home staff turnover.

Close attention to detail related to knowing,
interpreting, and applying Adult Care Home licensure rules and
statutes.

Bilingual proficiency in Spanish and
English (oral & written).County required assessment in order to receive bilingual
premium pay (if applicable).

Knowledge, Skills and Abilities

Knowledge of
General social work principles and available resources
Social services procedures, practices and methods
Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Case management methods and techniques
Services offered by the county and other local public and private community-based service agencies

Skills
Prioritizing work
Managing and executing multiple tasks
Maintaining various confidential records
Evaluating records to ensure accreditation standards are met
Using computers and related software applications
Exercising judgment and discretion

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information received
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Computer Skills
Proficient in applicable computer programs

Work Environment

Works in an office setting with moderate
noise

Reasonable Accommodations
Statement

To accomplish this job successfully, an
individual must be able to perform, with or without reasonable
accommodation, each essential function satisfactorily. Reasonable
accommodations may be made to help enable qualified individuals with
disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an
all-inclusive list of job-related responsibilities, duties, skills,
requirements or working conditions. Other duties may be assigned based on
business need and the supervisor’s request. Mecklenburg County reserves
the right to revise the job description at any time. Designated positions
may be required to assist in emergency and/or disaster situations.