Job Description

Responsibilities

· Assist members in person or by phone with challenges such as depression, anxiety, substance use, mental health concerns, family and child-related issues, domestic violence, and job jeopardy. Provide assessments, referrals, and follow-up support.

· Offer ongoing support and interventions for members admitted for psychiatric care, detoxification, and rehabilitation.

· Collaborate with families, educators, therapists, and community partners to ensure cohesive care for clients.

· Provide members with personalized referrals to community-based resources and behavioral healthcare providers.

· Utilize QNXT, Salesforce, DMS, ICIS, V3, and other databases, as needed, to complete tasks, authorizations, and documentation.

· Document services and progress in accordance with clinical and regulatory standards.

· Review and Process Behavioral Health Prior Authorizations, including for Intensive Outpatient Programs (IOP) Partial Hospitalization Programs (PHP), Transcranial Magnetic Stimulation (TMS), and Applied Behavior Analysis (ABA) prior-authorizations.

· Provide emotional well-being workshops, grief support, and crisis support, both in the field and virtually.

· Participate in health fairs and tabling events. Provide information on healthy lifestyles and encourage members to participate in healthy living programs offered through Wellness/MAP or vendor programs such as Weight Watchers, Noom, Flytehealth, and Virta, etc...

· Participate in member-support programs, such as Post-ER Outreach, Maternal Health Program, Adolescent Crisis Intervention Program, and other initiatives as needed.

· Collaborate with MAP/Wellness nurses, health educators, and nutritionists.

· Perform additional duties as assigned by management.

Qualifications

· Master’s degree in social work or equivalent years of experience required; New York State License (LMSW) required.

· Minimum two (2) years post-graduate experience in direct social work required; Autism and ABA therapy experience highly preferred.

· Bilingual in Spanish preferred.

· Excellent written, listening, verbal communication, and interpersonal skills.

· Demonstrate sound judgment and discretion in establishing and maintaining effective work habits and relationships, while ensuring confidentiality in all interactions.

· Ability to work well under pressure, maintain composure, multi-task, establish priorities, meet deadlines, and follow through on assignments.

· Strong writing, listening, verbal communication, and interpersonal skills.

· Ability to work flexible hours, including some evenings and weekends.

· Ability to travel independently to locations across the five boroughs of NYC for field events

· Ability to work flexible hours including some evenings and weekends.