Job Description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov

DEPARTMENT:

DEPARTMENT OF SOCIAL SERVICES (DSS)

DATE POSTED:

JANUARY 6, 2026

CLOSING DATE:

JANUARY 13, 2026

HIRING RANGE:

$70,663.00 - $95,353.00

POSITION NUMBER:

40009990

JOB TYPE:

FULL-TIME, EXEMPT

GENERAL DESCRIPTION:

The incumbent will supervise Quality Assurance staff that support Aging and Adult Services and Child and Family Services. Responsible for organizing, planning and reviewing data for monthly record review monitoring for all Aging and Adult Services, Child and Family programs.

DUTIES AND RESPONSIBILITIES:

• Coordinates the work assignments of personnel to ensure that program services are adequately reviewed for program performance and that training needs of program workers are met.
• Reviews all applications for employment, designs interview questionnaires, organizes and participates on the interview panel for all subordinate positions and makes recommendations to the QAT Program Manager on hiring decisions for the unit.
• Maintains responsibility for evaluating staff performance and making recommendations to a higher level supervisor on merit raises, appraisals, reassignments, salary adjustments or dismissals.
• Informs the QAT Program Manager of personnel concerns and develops and implements coaching or disciplinary actions to improve worker performance.
• Facilitates monthly unit meetings to provide unit members with current information on policy or practice changes for the agency.
• Meets monthly with each QAT worker to review work plan activities and give direction and guidance.
• Assists QAT team in creating quality assurance record review and tracking tools and other processes to address identified needs in programs and recommends systems changes as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of methods and principles of casework supervision and training.
• Considerable knowledge of social work principles, techniques and practices and their application to specific casework and community problems.
• Considerable knowledge of behavioral and socioeconomic problems and their treatment and governmental and private organizations and community resources.
• Considerable knowledge of the laws, regulations and policies which govern social work programs.
• Ability to supervise, train, or orient lower-level social workers, students, interns, or other staff.
• Ability to express ideas clearly and concisely and to plan and execute work effectively.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Master's degree in social work from an appropriately accredited institution and two years of directly related experience; or a bachelor's degree in social work from an appropriately accredited institution and three years of directly related experience; or a master's degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a bachelor's degree in a human services field from an appropriately accredited institution and four years of directly related experience; or a bachelor's degree from an appropriately accredited institution and five years of directly related experience; or an equivalent combination of education and experience

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.