Job Description

Social Work Supervisor - More Than A Job NC

The Department of Community Resources- Economic Mobility Division

Please apply: 8/12/2026

“Follow Your Calling, Find Your Career”

Salary Range: $69,389.00 - $86,736.00 This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Centers, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Centers. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Specific Summary

The More Than A Job NC Supervisor provides daily leadership, oversight, and operational guidance to a dedicated team of social workers. This vital role focuses on empowering residents receiving SNAP/Food & Nutrition Services benefits to achieve economic mobility. The Supervisor ensures the team effectively helps clients access critical upskilling opportunities, vocational training, and employment placement services.

More Than A Job NC provides residents experiencing barriers to employment with access to upward mobility and economic stability through training, employment placement, individualized support, and retention services.

Additionally, the individual will manage social workers’ performance as it relates to meeting and exceeding all expectations outlined in the program and providing supervision, case reviews, feedback, and guidance to ensure social workers are successful in providing employment services and case management to aid all participants that are in the More Than A Job NC Program.

Supervise staff and the overall functions of the program. This position is responsible for ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports. The supervisor will focus on organizing various sets of information to be shared with other service areas.

Location:
This individual will provide on-site support at the Catherine M. Wilson

301 Billingsley Road
Charlotte, NC 28211

Essential Functions

• Supervise, train and evaluate the performance of technical and professional staff
• Consult with teams and staff on individual case assignments
• Develop program procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
• Establish performance objectives, conduct periodic reviews, and monitor progress.
• Monitor budget activities and adjust expenditures; makes budget recommendations as appropriate
• Review and audit staff cases and workloads to prioritize duties and referrals for new cases
• Complete monthly and quarterly program reports
• Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
• Communicate with and visit other public and private agencies, workforce partners, and institutions to exchange information and develop resources
• Seek additional resources and partnerships to increase funding and expand services
• Review and analyze activity reports and statistics for continuous awareness of program operation
• Communicate program, division, and department changes that need to be addressed
• Review requests for vendor payment reimbursement
• May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience:
Minimum of five years of social services or human services experience

Education:

Bachelor's degree in Human Services, Health or related field

Combination of relevant education and relevant experience accepted: Yes

Preferred Qualifications

• Master’s degree in social work, Counseling or a related Human Services degree preferred
• Minimum 2 years of previous or current leadership experience in human services
• MS Office Product experience specifically within Excel
• Experience with Salesforce and NCFast
• Prior local, federal or state government experience

Licenses and Certifications

•Requires a valid North Carolina or South Carolina Driver's License
•Requires County Driving Privileges

Knowledge, Skills and Abilities

Knowledge of
•General social work principles and available resources
•Social services procedures, practices and methods
•Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
•Case management methods and techniques
•Services offered by the county and other local public and private community-based service agencies

Skills
•Interpreting and implementing local, state and federal regulations that govern Health and Human Services
•Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
•Demonstrated leadership skills
•Excellent communication skills – both written and spoken

Abilities
•Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
•Building Partnerships: Identifying opportunities and taking action to build strategic relationships
•Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
•Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
•Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
•Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
•Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

Computer Skills

•Proficient in Microsoft Suite computer programs

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.