Job Description

Job Title: Social Services Training Coordinator

FLSA Status Full Time - non-exempt
Reports to: Quality Assurance Manager

Schedule: 40W M-F 8:00AM – 4:30PM M30
Supervises: n/a

Rate of Pay $28.50 - $30.00 hourly

Closing Date: 5/15/26

Benefits Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

The Training Coordinator is responsible for designing, coordinating, and delivering training and professional development for social services staff across The Salvation Army’s Intermountain Division. This role ensures staff are equipped with the knowledge, skills, and competencies needed to provide high-quality, compliant, and compassionate services in alignment with The Salvation Army’s mission to meet human needs without discrimination. The ideal candidate is an experienced adult educator with a strong understanding of social services, compliance requirements, and equity-centered practice.

The Training Coordinator plays a critical role in ensuring the quality and integrity of services provided by the Intermountain Division. The Intermountain Division is made up of Colorado, Utah, Wyoming, and part of Montana. Program areas include temporary housing and displacement resolution, rapid rehousing, prevention of eviction, homelessness prevention, crisis stabilization and assessment. Other supportive services we provide include housing focused case management, housing navigation, crisis line support, non-commercial mass catering, and employment services.

Duties and Responsibilities

· Staff Training and Enrichment

• Develop, coordinate, track, and deliver onboarding and ongoing training for social services staff.
• Promote team training and development, conduct training sessions, and track and monitor training attendance.
• Enhance contract and organizational compliance and staff development through planning, facilitation, and monitoring of staff training activities.
• Support staff training related to confidentiality, ethics, trauma-informed care, cultural humility, and client rights.
• Evaluate modes of training delivery (in-person or virtual) to optimize training effectiveness and measure impact on staff performance and compliance.
• Present training content through a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Collaborate with program leadership to identify training needs related to service quality, compliance, and performance improvement.

· Data and Reporting

• Maintain and regularly update training records, curricula, and learning resources.
• Plan and manage the overall training schedule as well as record and track training attendance.
• Monitor and assess the effectiveness of training sessions by collecting feedback from participants. Analyze this feedback to improve both content and delivery methods, ensuring continuous improvement in training quality.
• Ensure data security and privacy compliance according to federal, state, and local regulations.
• Evaluate staff training and development alignment with program goals and strategic plans, then create reports and presentations that communicate findings.

· Documentation and Communication

• Maintain accurate records of training activity, performance, outcomes, and evaluations.
• Prepare clear and concise reports for internal and external stakeholders.
• Present findings and recommendations in a professional and clear manner.
• Collaborate with managers, grant writers, and external partners, as needed.

Education/Experience

· Bachelor’s degree in Social Services, Adult Education, Instructional/Curriculum Design, Business Administration, or a related field. Preferred

· Minimum of two years of experience in staff or team development or facilitation.

· Experience designing and implementing training processes.

Skills

· Ability to create and implement team-building strategies.

· Expertise establishing and maintaining interpersonal relationships.

· Ability to manage multiple projects simultaneously, meet deadlines, and coordinate with various team members and external partners.

· Ability to work effectively with diverse populations and learning styles.

· Strong interpersonal and communication skills.

· Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word, for creating and managing training documents.

Qualities

· Experience with standard homelessness services trainings (trauma-informed care, motivational interviewing, crisis prevention and intervention, etc.)

· Strong knowledge of adult learning theory and instructional design.

· Experience with learning management systems (LMS) or training databases.

· Background in coaching, staff development, or quality improvement.

· Knowledge of social services programs and regulations.

· Bilingual or multilingual abilities preferred

· Supportive of The Salvation Army’s mission

· Able to reflect and model the high standards of the organization

Requirements

· Driving

Some Travel Required:

• The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver’s license
• An MVR will be processed every year in accordance with The Salvation Army’s policies

· Background Check

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies

· Physical

• Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written information
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.