Position Number: 22104336
County: Sebastian
Posting End Date: April 2, 2026
Job duties:
The supervisor is expected to help prioritize activities and deadlines, review/monitor work performance, apply policies and procedures and ensure all training requirements are met.
Adhere to strict time frames, ensure delivery of services which follow policy and law, and coordinate with other agencies for services and conduct presentations to organizations (when needed). Other special projects and tasks as assigned.
Reviewing and approving workers' travel expenses, CHRIS work, TDM's/Protection Plans, staffing the department, prepping for court appearances, and filling in as necessary to ensure adequate staffing.
Preferred qualifications:
The formal education equivalent of bachelor’s degree in social work, sociology, psychology, or a related field; plus, four years of experience in a child welfare or human service program or related field.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Job Series: Social Services Programs - Career Path
Classification: Social Services Supervisor/Expert
Class Code: SSP17P
Pay Grade: SGS08
Salary Range: $63,086 - $93,367
The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.
The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
Supervise, mentor, and evaluate social services staff.
Develop and implement policy and program initiatives to improve service delivery.
Conduct program audits and quality assurance to ensure compliance.
Provide expertise in crisis intervention, case management, and legal compliance.
Coordinate with government agencies, community organizations, and advocacy groups.
Lead statewide social services initiatives and high-priority programs.
Oversee compliance with federal, state, and agency regulations.
Provide technical expertise in crisis management, program development, and inter-agency collaboration.
Case management and service coordination
Knowledge of crisis intervention and de-escalation techniques
Knowledge of Arkansas social service laws, policies, and regulations
Proficiency in data management, reporting, and documentation
Familiarity with trauma-informed care and cultural competency
Understanding of behavioral health and protective services
Leadership and mentorship skills for supervisory roles
Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
Required to have a background check and child/adult maltreatment registry check.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
When you work for the State of Arkansas, you have the unique opportunity to make a real difference in the lives of others through the delivery of critical services. Whether improving the lives of others through workforce development, critical infrastructure repair, foster care placement, emergency response, blockchain technology, or forestry preservation, state employees add significant value to the lives of all Arkansans.
