Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Social Services Coordinator is responsible for leading the Department with planning, organizing, managing and processing scholarships, emergency services, seasonal events and social service programming. This will include Family Resource Center intake, screening, and processing of clients for emergency services and scholarship. In addition, answering multi line phone system, cash handling, food pantry distribution and multiple administrative tasks. The department is open M-F 830-4:30pm. The position is 30 hours/week.

Essential Functions

Family Resource Center (FRC)

• Maintain detailed, complete client records in compliance with Salvation Army policies & procedures
• Assist with processing with emergency services, case management and eligibility screening
• Assist with enrollment & programming of seasonal events (Back to School, Thanksgiving, Christmas, etc.)

Scholarships

• Process scholarships for classes, programs, membership, camp via case management
• Cash handling of scholarship payments
• Tracking of all scholarships for statistics

Food Pantry

• Facilitate food distribution through food pantry (filing, packing boxes and produce, verifying eligibility)
• Assist with food shopping at the Food Bank
• Help clients with CalFresh applications
• Assist with Food Distribution Days on Fridays

Seasonal Events

• Christmas, Bak to School, Thanksgiving, Scholarship Campaign
• Vetting Clients
• Set up and Cleanup
• Securing donations
• Working with Volunteers and Donors

Administrative

• Complete statistical reports on time (Wellsky, DAR, Case notes)
• Within budget, order or buy supplies needed for adult and youth programs.
• Address employee and facility issues in a timely, thorough manner; inform management as appropriate
• Maintain offices, program and storage areas, in neat, tidy order.
• Provide administrative support to the Director in all areas of responsibility
• Copying forms
• High volume call handling
• In person screening and enrollment
• Perform all other duties as assigned
• In charge of Department in Directors absence

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift to 40lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, and telephone.

Minimum Qualifications

• Preferred Minimum 5 years of experience in a social service, customer service and administrative setting
• Minimum high school graduate or equivalent; BA degree preferred
• Ability to read, write, and communicate well in English required, bilingual English/ Spanish highly preferred
• Must maintain a valid California Driver’s License
• Must successfully complete Decision Driving Safety Test before driving for The Salvation Army and annually recertify as required
• Must meet certification by participation in The Salvation Army’s Fleet Safety Program (Salvation Army Fleet Safety Policy dictates that an employee may not obtain more than two [2] moving violations or accidents within any 12-month period. See The Salvation Army Fleet Safety Policy)

Skills, Knowledge & Abilities

• Exceptional organizational skills required. The ability to meet deadlines is critical.
• Ability to prioritize and address projects, which may conflict, in a time-sensitive manner
• Ability to communicate effectively; ability to interact with co-workers, management, leadership, and the public in a positive, productive manner
• Must be able to work and relate well with all ethnic and socio-economic backgrounds and have demonstrated capabilities working with families and in diverse communities
• Ability to present self in professional manner, maintain confidentiality/sensitivity
• Strong ability with Microsoft Office (Including MS Word, Excel, Publisher, PowerPoint and Outlook)
• Working knowledge of integrated database applications and ability to use new software programs, including proprietary Salvation Army programs, with basic training