Job Description

CIFC Norwalk Early Learning Program / Norwalk Head Start is seeking a dedicated and experienced Social Service Coordinator to lead and support our Social Services team. This role provides both strategic oversight and hands-on leadership to ensure comprehensive family support services that promote child and family well-being.

The Social Service Coordinator supervises a team of approximately five (5) Social Services staff and plays a key role in strengthening community partnerships, promoting parent engagement, and ensuring compliance with program eligibility and enrollment requirements.

Key Responsibilities

• Provide direct supervision, coaching, and performance management to the Social Services team
• Oversee program eligibility, enrollment processes, and ongoing compliance with Head Start and Early Learning Program requirements
• Develop and maintain strong local community partnerships to support families’ needs
• Lead and coordinate parent involvement initiatives and family engagement activities
• Support and integrate mental wellness and family support services within the program
• Collaborate with program leadership and multidisciplinary teams to enhance service delivery
• Ensure accurate documentation, reporting, and adherence to all applicable regulations and standards
• Coordinate enrollment recruitment and monitor enrollment eligibility standards for (ERSEA) Eligibility, Recruitment, Selection, Enrollment, and Attendance.

Requirements

• Minimum: Bachelor’s degree in Social Work or a related human services field
• Preferred: Master’s degree in Social Work (MSW), or in pursuit.
• Experience working with mental wellness or behavioral health services strongly preferred
• Prior supervisory or team leadership experience strongly preferred
• Knowledge of community-based services, family systems, and early childhood or Head Start programs is a plus
• Strong communication, organizational, and relationship-building skills
• Bilingual capabilities are preferred.