Job Description

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

DEPARTMENT: SOCIAL SERVICES

POSITION TITLE: SOCIAL SERVICES CASE WORKER

STATUS: PART TIME/FULL TIME

GENERAL STATEMENT:

The Salvation army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

Receives requests for direct assistance over the phone and/or via email from community partners and providers. Works in coordination with pre-screening from the Intake Receptionist for individuals and families seeking a variety of assistances over the counter. Prepares assistances such as: utilities, transportation, gas, rental and other emergency assistances as approved by Programs Manager. Case manages Pathway of Hope program clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Worker:

• Answer incoming phone calls and determine the most appropriate resolution.
• Prepare and process all approved service vouchers; utility assistance, rental assistance, transportation request, gas, etc.
• Create case files as appropriate in WellSky database.
• Maintain and update client information.
• Generate reports as needed.
• Receive and respond to correspondence.
• Provide administrative support to department head.
• Assist with intake and front desk as needed and or directed.
• Perform other administrative functions as requested.

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s degree or higher or equivalent in social work or related field.
• Minimum of one year of experience in one or more of the following fields: social work, customer service, and working with at-risk or in-need population.
• Knowledge of local resources and demonstrates ability to effectively make referrals as needed.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Self starter
• Team player
• Strong use of the English language in verbal and written communication (Spelling – 90%, Grammar – 85%)
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• General accounting or bookkeeping knowledge
• Strong analytical and research skills
• Proficient typing skills (60 words per minute)
• General knowledge of business protocols
• Ability and willingness to keep information confidential

SOFTWARE-RELATED SKILLS:

• Microsoft Word and Excel required
• Internet research essential
• Outlook helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs. (usually file boxes).
• Ability to access and produce information from a computer.
• Ability to understand written information.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Work Schedule / Location

Monday through Friday / In-person at the Helena Corps in Helena, Montana.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.