Posting number: 54515
Department: Family & Community Services
Division: Office of Children's Services
Job classification: Social Services Associate
Posting type: Open
Categories: Clerical & Data Entry, Community Services, Public Safety, Social Services, Human Services, Customer Service, Community and Social Services
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
Wasilla, Alaska.
A Social Services Associate in this role provides essential paraprofessional support to Child Protection staff with a strong focus on documentation management and legal coordination. These tasks include but are not limited to the following:
-Prepare and transmit case documentation to legal representatives for discovery to include gathering, organizing, and forwarding confidential documents/materials in a timely and accurate manner to support the legal process.
-Process records requests from internal and external parties. This involves locating and retrieving necessary case documentation, preparing the material for paralegal review, and coordinating its timely return and distribution to requestors once redactions are complete.
-Provide skilled and reliable coverage for front office reception. This includes greeting clients and visitors, answering and routing phone calls, managing incoming and outgoing documents, and offering general clerical support to maintain smooth and professional office operations.
To succeed in this position, the ideal candidate will be detail-oriented, organized, professional in language and presentation, and able to manage multiple time-sensitive tasks in a fast-paced environment. Strong communication skills, critical thinking, reliability, initiative, and the ability to adapt to dynamic work demands are essential.
The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.
Everything we do is underpinned by our Core Values.
The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.
Your first 6 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues.
Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.
This position is in the Wasilla Field Office, conveniently located next to many services and shopping, including Carr's-Safeway.
Our teams are built on a strong work ethic and high ethical standards. We believe in treating all people with dignity and respect while fostering a culture of honesty, organization, self-motivation, and accountability.
This is a high-volume, fast-paced environment where employees regularly manage multiple priorities, adapt to changing circumstances, and make sound decisions while maintaining accuracy and professionalism. Successful team members thrive in a dynamic setting, can multi-task effectively, and remain focused on delivering quality service while contributing to a positive, supportive, and upbeat workplace.
The Office of Children's Services requires staff to work overtime when operational needs are deemed necessary. OCS staff are considered essential staff and are expected to report to work during pandemics, natural disasters, and other emergency situations. At the same time, the agency recognizes the importance of employee well-being and is committed to supporting a healthy work-life balance whenever operationally feasible.
For information on the Wasilla community (including schools, hospitals, housing) please review the Alaska Community Profiles.
A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for a Social Services Associate, please go to the following link: https://www.governmentjobs.com/careers/alaska/classspecs/892009?keywords=social%20services%20associate&pagetype=classSpecifications
One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.
Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.
Please read the below information carefully. This applies to your application submission.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
The State of Alaska does not provide VISA Employer sponsorships.
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position please contact the hiring manager at:
Name: Broyline Ligow - Administrative Assistant 2
Phone: (907) 414-7334
Email: hhs.ocs.scro.recruitment@alaska.gov
The State of Alaska is a public sector employer taking care of a variety of needs across the great state. As an employer the State of Alaska opens up opportunities for employees to live and work in a place unlike any other.
