Job Description

Posting number: 223643SSA123072026TG

Department: DCFS-Department of Children and Family Services

Job classification: SOCIAL SERVICES ANALYST 1

Posting type: Open

Categories: Social Services, Child Support

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Join Our Team at DCFS: SOCIAL SERVICES ANALYST 1/2/3

This position serves as the State Office resources for processing newly established Non-IN-D cases, entering and maintaining case information in LASES, responding to customer inquiries, processing consumer reporting(e-Oscar) disputes, documenting case activities, completing e-terminations, performing bankruptcy-related actions, and responding to daily, weekly, and monthly automated tasks, including suspense reports.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!

Examples of duties

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here

Supplemental information

Job Duties:

• Responds appropriately to correspondence and faced to and from attorneys.
• Provides parents upon request timely information on the current status of support payments.
• Responsible for maintaining a good working relationship with the clerks, attorneys, and Uniform Payroll staff.
• Responsible for processing Parent Locate referrals.
• Responsible for compiling daily statistics on consumer reporting and locates performed each week and sending compiled weekly stats to supervisor email at the end of the workday each Friday.
• Performs other duties as assigned for the smooth operation of the department.

Position-Specific Details:
Appointment TypeThis position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Work Schedule:Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Work Location: East Baton Rouge Parish - State Office
Career Progression: May be filled as a Social Services Analyst 1-3 depending on qualifications.
Compensation:The referenced positions have a Special Entrance Rate (SER) see below:

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

* Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Yolanda Jackson

Yolanda.Jackson.DCFS@la.gov