Job Description

DEPARTMENT: SOCIAL PROGRAMS

POSITION TITLE: SOCIAL SERVICES AIDE

STATUS: REGULAR / PART TIME / NON-EXEMPT

SUPERVISOR: SOCIAL SERVICE PROGRAMS MANAGER

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT

The Salvation Army (TSA) is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION

Provide administrative support to the Social Programs Manager to help ensure that the needs of the department are served.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls and determine the most appropriate resolution.
• Sort, and date stamp all incoming mail.
• Maintain Food Pantry, by restocking pantry from warehouse and rotating food items.
• Bagging of food items that need to be processed.
• Provide general support to Social Programs Department such as, but not limited to helping with clientele shopping, record updating in Wellsky program.
• Daily mail pick-up from mailbox on campus and delivery
• Customer service interaction with clientele
• Generate reports as needed.
• Drive to pick up food donations from outside vendors and community partners, following temperature protocols.
• Complete Serv-Safe training and any other training assigned.
• Maintain food pick up logs, check freezer, and refrigerator logs per safety requirements.
• Perform other administrative functions as requested.
• Perform other job-related duties as assigned.

SEASONAL:

• Assist with Adopt-a-Family Program
• Help with interviewing of families.
• Entering data gathered into the Wellsky database.

EDUCATION AND WORK EXPERIENCE

• High School diploma required.
• Two years in social service general support preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Self-starter
• Detail oriented
• Ability to work independently and as part of a team.
• Strong use of the English language in verbal and written communication
• Excellent organizational skills
• Ability to work in a fast-paced environment and maintain poise under pressure.
• General knowledge of business protocols
• Ability and willingness to keep information confidential.
• Must have a valid Montana State Driver’s License and ability to pass TSA MVR check and in-house driving test. Must be 21 or older to drive according to the TSA policy.

SOFTWARE-RELATED SKILLS

• Basic use of Microsoft Suite products including Outlook (or other similar email programs), Word, and Excel
• Wellsky database entry, will train.
• Ability to use a telephone, copier, fax, and scanner.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.

• Ability to lift to 30 lbs.

Working Conditions:

Work is performed in a normal office setting.

Work Schedule/Location:

Monday through Friday/ In-person at The Salvation Army, Helena Corps. Part-time hours are 27 hours.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.