The Social Service Office Assistant will be primarily responsible for the effective and efficient administration of the social services office at the Montclair Citadel Corps.
The duties listed below are the primary duties of this position but are not all the duties that may be required. The Salvation Army reserves the right to change, reduce or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.Specifically, the primary duties are:• Perform receptionist duties in the social services office, including but not limited to answering phones, redirecting calls, taking messages, and welcoming visitors/clients to the office.• Conduct Pre-Screenings of potential consumers for shelter and prevention services.• Assist Case Managers with client interviews as needed and collection of data required to complete their case files.• Coordinate schedule for social work support with volunteer reception staffing.• Assist with organizing and maintaining office inventories.• Assist Business Administrator & Corps Officers with special event planning and execution.• Maintain a filing system for social services and the business office.• Assist with calendar maintenance and management.• Monitor and maintain the general condition of the social service lobby and reception area.• Assist in the upkeep of website and social media as needed.• Receive and manage correspondence for staff and clients.• Relate professionally to colleagues, the public, and all current and prospective clients.• Uphold the standards and principles of The Salvation Army’s mission and ministry.• Other duties as assigned that fall in the range and scope of this position, as assigned by supervisor.
• High School Diploma or equivalent required.• Prior administrative experience preferred.• Related experience in a social service environment preferred.• Bilingual English/Spanish preferred.• Warm personality with strong written and verbal communication skills.• Strong organizational skills and attention to detail.
• Ability to work well under limited supervision.• Proficiency in Microsoft Office programs, including but not limited to Teams, Word, Excel, & Outlook.• Must demonstrate sensitivity to the needs of the people we serve.• Must understand and support the mission of The Salvation Army.
We fight with love.
The Salvation Army is an evangelical part of the universal Christian Church. Our message is based on the Bible, our ministry is motivated by the love of God, and our mission is to preach the gospel of Jesus Christ as we meet human needs in His name without discrimination. Every program we offer is rooted in our passion to serve God by serving the lost, the vulnerable, the needy, the poor, the hurting, the helpless, and the hopeless.
Material and spiritual support is our standard - social services delivered with compassion is our model - anyone in need is our prerequisite. Eighty-two cents of every dollar we raise supports our various programs. We are a tax-exempt 501(c)(3) organization, and contributions are deductible for Federal Income Tax Purposes to the extent permitted under Section 170(b)(2) for corporations.
