Job Description

Social Obligations Coordinator

Prenton

Salary from £32,240 - £40,300 per annum

Hybrid working after successful completion of probationary period

Closing Date Friday 17th of April 2026

Help us create a better future, quicker

This is a community‑based role. You will spend most of your time out in the field engaging with customers, partners, and local groups—not in an office.

The Social Obligations Coordinator supports the delivery of our Priority Services Register (PSR) and wider vulnerability commitments across our licence areas. You’ll work directly with customers, community groups, and stakeholders to help us meet our social and regulatory objectives. The role involves event support, producing communications and presentations, and helping shape key documents that guide our social strategy.

What you’ll be doing

• Deliver PSR and vulnerability service targets.
• Support the Customer and Social Delivery Team with administration and coordination.
• Organise meetings, events, stakeholder visits, and schedules.
• Track actions, communicate updates, and follow up on progress.
• Create and deliver presentations to internal and external audiences.
• Work with teams across the business to ensure delivery remains on track.
• Support process mapping and the development of strategy, quality, and operational documents.
• Travel across licence areas to meet customers and stakeholders.
• Contribute to achieving social commitments under the price control framework.
• Support internal and external communications, including newsletters.
• Assist the Vulnerability Team Manager with materials and presentations.
• Deliver local initiatives and support continuous improvement plans.
• Participate in storm or major event response when required.

What you’ll bring

• Strong organisation skills and the ability to work independently.
• Confidence engaging with people at all levels.
• Ability to simplify issues and drive action.
• Creativity in preparing communications and presentations.
• Good PowerPoint and Excel skills.
• Flexibility and willingness to adapt to changing demands.
• A full driving licence and willingness to travel.

Skills and attributes

• Enthusiastic, flexible, and self‑motivated.
• Excellent communication and customer‑service skills.
• Ability to support vulnerable customers with empathy.
• Strong time‑management and prioritisation skills.
• Confident presenting to different audiences.
• Passionate about helping people and improving customer outcomes.

You will also need to:

• Be willing to take a storm role during peak periods.
• Travel across licence areas, including overnight stays when required.
• Support occasional weekend events.
• Manage your workload proactively and identify improvements.
• Maintain action trackers and produce presentations confidently.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%

At ScottishPower, we believe it’s the little things we do in life that make a big difference From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday Purchase – perfect your work/life balance with extra annual leave

• Share Schemes

• Payroll Giving and Charity Matched Funding

• Technology Vouchers – save more and spread the cost of your technology pur chases

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and Public Transport Season Ticket Loans

• Healthcare benefit o ptions including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

• Life Assurance (4x salary)

• Access to Savesmart financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

I MPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

April-17-2026