Job Description

Location: Divisional Headquarters (Hartford, CT)

Status: Full-time, Exempt

Hours Per Week: 40

Schedule: Monday–Friday; 8:30 am – 4:30 pm (the schedule may vary depending on the need)

Scope of Position: Supports the Social Ministries Director by providing divisional leadership for Pathway of Hope (POH), Service Unit Extensions, Anti-Human Trafficking (AHT) initiatives, and disaster social services as needed throughout the Southern New England Division. Ensures programs are mission-driven, trauma-informed, policy-compliant, and delivered with excellence to vulnerable individuals and families.

Responsibilities

• Advocate for the mission of The Salvation Army and uphold the organization’s values.
• Assist in coordinating monthly case manager and quarterly Service Unit meetings.
• Assist in monitoring budgets, outcomes, and data integrity.
• Assist in overseeing program evaluations, record reviews, and compliance with territorial certification standards.
• Assist in providing supervision, consultation, and technical assistance to Case Managers.
• Assist with Red Kettle and Angel Tree coordination for Service Units.
• Assist with staff recruitment, onboarding, training, and job description development.
• Collaborate to develop victim services and referral pathways.
• Conduct audits, program reviews, and compliance monitoring of programs.
• Cultivate partnerships with Service Units, state agencies, and community providers.
• Ensure accurate, timely, and confidential recordkeeping, grant reporting, and data entry.
• Maintain and distribute a current roster of community resources.
• Maintain compliance with Salvation Army policies.
• Maintain strict confidentiality in all aspects of work.
• Participate in trainings, workshops, awareness events, and conferences.
• Prepare monthly and quarterly reports.
• Promote integration of volunteers into Service Units.
• Provide advisory supervision, including site visits and training.
• Provide oversight of Service Units and related social service initiatives.
• Support expansion of Anti-Human Trafficking efforts through training, outreach, and partnerships.
• Support fundraising, grant reporting, data collection, and donor communications.
• Train representatives in intake, assessment, service planning, and referral processes.

Qualifications

• A bachelor’s degree in social work, human services, or a related field is required; an MSW or related graduate degree is preferred.
• Minimum of two years of experience in social services and supervisory case/project management required.
• Strong organizational, communication, and interpersonal skills required.
• Proficiency in Microsoft Office required, database experience highly preferred.
• Ability to work independently and collaboratively in a fast-paced environment is required.
• Valid driver’s license and the ability to travel within the Division are required.
• Experience with the Pathway of Hope program, Service Units, anti-human trafficking, or disaster services preferred.
• Grant writing, fiscal monitoring, and contract compliance experience preferred.
• Experience serving vulnerable populations preferred.
• Bilingual in English and Spanish preferred.
• Ability to maintain confidentiality and professionalism.
• Will understand, respect, and promote the interests of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

The Salvation Army is pleased to offer a comprehensive benefits program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low-cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose, inspiring you to make a difference every day!

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.