Job Description

Social Media Services Associate with knowledge of German

UA, Lviv

HybridworkforLvivregioncandidates, remoteforotherUkrainianlocations

Nestlé Business Solutions (NBS) is a global team delivering smart, efficient solutions that keep Nestlé running worldwide. We combine technology and collaboration to simplify processes and create real business value.

Are you passionate about Communication and Social Media? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestlé colleagues across the globe and grow your career within the biggest company in the FMCG industry. We’re proud to be an active equal opportunity employer to enhance diversity & inclusion in our company. 

You are:  

• A digital enthusiast with knowledge and strong interest in online environment (eRetail platforms, Social Media, Forums, etc.)  

• A professional with great analytical skills;  

• Confident user of MS Excel, MS Power Point;  

• An expert with the ability to deliver detail reporting;  

• Confident in German on Upper Intermediate/Advanced level (both written and verbal);

• Confident in English on Intermediate/Upper intermediate level (both written and verbal);

• A great communicator and a team player.  

With you we will:  

• Monitor of owned Nestlé online channels and engage with consumers using appropriate tone-of-voice depending on the channel. Send posts to the market, post responses to questions, complains and inquiries; 

• Timely response to consumer inquiries via written channels (e-mail, Contact us forms, LiveChat) and Phone line;  

• Provide required information using available resources;   

• Follow up with customers to ensure their issues are resolved

• Treat serious and sensitive consumer contacts following the specific guidelines

• Provide required information using available resources;   

• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

• Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving;  

• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents

• Ensure the availability of updated Standards due to legal and process changes and Nestlé Best Practices.  

• Align on strategy and Brand updates with stakeholders regarding processing of consumer requests on regular online meetings;  

• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

• Work model – Tue – Sat, 9.00-18.00
  
  

  Let’s Talk Benefits

  • Competitive package annual salary review and annual bonus, 28 paid vacation days, paid sick leave, medical insurance, IT Club discounts
  • Work arrangements:hybrid in Lviv region or fully remote across Ukraine, official employment
  • Corporate culture: international environment, diverse and inclusive teams, strong internal communities, knowledge sharing.
  • Well-being: mental health support program
  • Grow with us: onboarding & mentorship from day one (buddy program for newcomers), professional development opportunities
  • Stay active: support for sports and wellness activities
  • We care: socially responsible company values: Наші історії - покращуємо якість життя, сприяємо здоровому майбутньому

  Nestlé Business Solutions Lviv is where innovation meets opportunity. Join us and help create value for Nestlé and for millions of consumers worldwide.

  Your Journey with Us

  CV review - Interview with Recruiter - Test Task - Interview with Hiring Manager - Job offer - Welcome aboard!