Job Description

Chase is a leader in banking, credit card, and wealth management services, helping nearly one out of every two American households make the most of their money. As one of the most followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn, YouTube, Reddit and X.

As a Social Media Senior Associate within Consumer & Community Banking you will support the ongoing management and optimization of the Ambassador Program for our community managers in Consumer & Community Banking (CCB). Chase Community Managers are on-the-ground leaders who build local relationships and deliver community programming—connecting customers and neighbors to financial education, resources, and Chase experts through events and partnerships. You will sit within the Chase Social Media team reporting reports directly to the Executive Director, Strategy and Ambassador Programs and working closely with Chase’s community managers, Chase Social Content Team, external communications, and legal partners to ensure smooth day-to-day operations, compliance, and engagement for the program.

Job responsibilities

• Maintain and update onboarding materials and permission forms for community managers, manage access and permissions, ensuring accurate records and smooth transitions and support updates to playbooks, templates, and tools for community managers.

• Collaborate with internal teams to gather updates and maintain content previews for community managers.

• Evangelize LinkedIn best practices and collaborate with community managers to ensure content aligns with program objectives and regulatory requirements.

• Manage the end-to-end process for content scheduling in Sprinklr, including reviewing, editing, coordinating approvals, managing legal approval logs, and publishing content independently and submit content for legal review and maintain audit-ready documentation.

• Monitor community manager comments and engagement daily via Sprinklr; identify, escalate, and track issues or risks in social channels, working with internal teams to resolve escalations and maintain a positive, compliant online presence.

• Maintain detailed audit records of program activities, approvals, and compliance documentation, generate monthly and quarterly performance reports on program activity, content performance, engagement, and community management outcomes and provide insights and recommendations for ongoing program optimization.

• Build and nurture strong relationships within the social media team and with key partners, including Chase Community Managers, CCB Marketing Team, video teams, firmwide ambassador programs, PR teams, and legal.

• Communicate timelines, status updates, and results to stakeholders, foster a positive, collaborative team culture.

• Identify opportunities to streamline workflows and enhance program processes and stay current on social media platform updates, best practices, and regulatory changes.

• Assist with ad-hoc projects and campaign support as needed.

• Provide occasional support with simple graphics (Canva), light video editing, or filming a community manager social media content.

Required qualifications, capabilities, and skills:

• 3+ years of relevant experience in building employee advocacy/ambassador programs and social media monitoring for brands: Bachelor’s degree or higher in Marketing or equivalent.

• Experience in the financial services industry or with top brands or marketing organizations.

• Strong organizational skills with the ability to self-motivate, multitask, and prioritize high-volume, high-priority initiatives.

• Passion for and fluency in prevailing and emerging web technologies, social platforms, digital media, and content marketing.

• Thorough knowledge of social media monitoring and management tools (e.g., Sprinklr, LinkedIn analytics).

• Exceptional verbal and written communication skills, with the ability to tailor messaging and effectively communicate project timelines, status, and results.

• Confidence to pitch fresh ideas, think creatively, and solve problems.

• Passion for staying current on the social media landscape and employee advocacy trends.

• Ability to build strong relationships and collaborate across teams in marketing, communications, and the broader Chase ecosystem; executive presence and public speaking capability.

• Proficiency in Microsoft Office (Word, PowerPoint, Excel), with strong reporting and data analysis skills; basic skills in Canva for graphic design, video editing, and filming

• Team player with an enthusiastic attitude and entrepreneurial spirit, eager to learn, contribute, and make an impact; strong critical thinking and problem-solving skills.

Preferred qualifications, capabilities, and skills:

• Experience with Adobe Creative Suite

• Understanding of regulatory and legal guardrails and policies within financial services

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans