Job Description

About the Role

We are a fast-moving consumer brand looking for a highly organised, proactive, and creative Executive Assistant & Social Media Manager to support our leadership team across executive administration, social media execution, and customer service.

This is a broad, hands-on role for someone who can move comfortably between calendar and admin support, social content and community management, and day-to-day customer communication. The ideal candidate is highly dependable, communicates clearly, follows through without constant reminders, and is comfortable working across multiple priorities at once.

Work Structure & Requirements

• Schedule: Part-time or full-time
• Location: Remote
• Timezone: Eastern Standard Timezone
• Compensation: 8 USD per hour

Key Responsibilities

1. Executive & Administrative Support

• Manage calendars, scheduling, meeting coordination, and follow-ups
• Support inbox organisation, prioritisation, and routine communication
• Track open items, deadlines, and commitments through to completion
• Prepare meeting notes, action items, and follow-up summaries
• Maintain organised digital files, trackers, documents, and recurring administrative systems
• Conduct research and organise information for leadership review
• Support ad hoc business administration and cross-functional coordination
• Proactively follow up with internal and external stakeholders when action is required

1. Social Media & Content

• Manage day-to-day content execution across Instagram, TikTok, Facebook, and other relevant channels
• Build and maintain a consistent social content calendar
• Schedule and publish posts, Reels, Stories, and other content
• Write engaging, on-brand captions, hooks, and social copy
• Repurpose existing photo, video, UGC, and creator content into platform-ready assets
• Support basic short-form video editing and simple graphic creation using Canva, CapCut, or similar tools
• Monitor trends and identify relevant content opportunities for the brand
• Respond to comments and DMs and help maintain a strong, engaged community
• Track content performance and highlight what is working, what is not, and where to adjust

1. Customer Service

• Manage day-to-day customer service inquiries through Gorgias
• Respond to customer questions across email, social, and other support channels in a timely and brand-aligned manner
• Assist with order issues, product questions, returns, refunds, shipping concerns, and general customer support
• Escalate complex or sensitive issues appropriately
• Maintain accurate customer notes and ensure open tickets are followed through to resolution
• Identify recurring customer issues and flag patterns to the wider team
• Help improve response templates, macros, FAQs, and support workflows over time
• Maintain a warm, helpful, and consistent customer experience across all touchpoints

Required Skills & Experience

• Experience: 5+ years in Executive Assistance, Social Media Management, Customer Service, or a related role — including experience supporting a founder, executive, or leadership team
• Social Media: Strong hands-on experience managing social media content and community engagement across Instagram, TikTok, and Facebook
• Customer Service: Direct experience using Gorgias for customer service strongly preferred
• Content Creation: Comfortable with Canva, CapCut, or similar tools for basic graphic and short-form video creation
• Communication: Strong written English with the ability to adapt tone across executive communication, social media, and customer support
• Technical Skills: Strong Google Workspace skills
• Organisation: Highly organised with excellent attention to detail; strong follow-through across multiple priorities
• Working Style: Proactive communicator who surfaces issues early and takes ownership through to completion
• Industry Background: Experience with beauty, personal care, CPG, or e-commerce brands strongly preferred