Job Description

General information

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Name
Social Media Manager
Site / Location
Melbourne Support Centre
Ref #
12383237
Entity
Australia Post
Opening Date
15-May-2026
Suburb
Richmond
Work Type
Fixed Term Full Time
Length of Assignment
12 months

Description & Requirements

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Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 

As Social Media Manager, you will bring the brand narrative to life in a way that genuinely connects with customers’ hearts and minds. You’ll drive an ambitious strategy that elevates how Australia Post shows up by creating consistent, impactful content that connects with customers and showcases a modern, engaging brand.

This is a 12-month, fixed term opportunity. 

What you’ll deliver with us 

You will leverage a deep understanding of social media and pop culture to concept, film, design, and produce timely, engaging content, backed by data-driven insights. You’ll apply strong social listening skills to inform decisions, using analytics to articulate what works and why, while helping to shape platform strategies and tailoring content to each platform’s format, audience and trends.

You’ll also 

• Work with the team to manage our owned social channels, building a strong content calendar that delivers key brand messaging in a compelling way
• Actively engage with our audience in comments across our own and wider platform content, staying true to our tone of voice
• Develop best practice social media activity that is informed by customer research and insights, including owned data and cross functional reporting
• Collaborate with other members of the Creative & Media Services team to deliver strong outcomes for stakeholders and the customer through best practice support of marketing campaigns and always-on activity
• Deliver reporting on social media performance and broader conversations about the brand, using insights to inform the business and monitor sentiment and emerging risks

About you 

You’re a creative, go-getter who thrives in a fast-paced, reactive environment. With a flair for developing bold, original ideas that stand out in crowded feeds, you bring fresh ideas to life while maintaining precision and high-quality delivery. You’re a confident stakeholder manager with a natural ability to build strong relationships, influence outcomes, and collaborate seamlessly to get great work over the line.

You’ll also need 

• 2+ years of experience in social media and marketing(Tik Tok, Instagram, Facebook & LinkedIn)
• Experience in planning,developingand implementing social media marketing activities in large organisations.
• Proven experience driving demonstrable business outcomes through social media and marketing activities

• Experience using data driven insights to shape and socialise content outcomes
• Working knowledge of social media tools such as Brandwatch 

How we’ll deliver for you

• Join a tight-knit, supportive team that values collaboration and celebrates great work together
• Be part of an exciting, broad social agenda where you can make a real impact and help shape how the brand shows up
• Join one of the most culturally and linguistically diverse workforces in Australia, wherewe’reall ages, genders and come from allwalks of life.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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