Job Description

Job Location Corporate - Tucson, AZ 85711

Core Values

PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

The Social Media Manager is responsible for developing and executing data-informed social media strategies to drive brand awareness, engagement, and lead generation for NOVA’s target audiences. Additionally, they will oversee day-to-day content planning, execution, and community engagement across key platforms while analyzing KPIs to continuously optimize performance. This is a fully on-site position, based at our Corporate office in Tucson, AZ

Evolving as a Social Media Manager by having…

• Minimum of 2 years of experience managing social media for a business or brand, or an equivalent combination of education and experience.
• Basic video editing or motion graphics skills for short-form content.
• Bachelor’s degree in marketing, communications, or related field preferred.
• Mortgage industry experience is preferred.

Exciting Opportunities to Grow by…

• Develop and implement social media campaigns tailored to NOVA’s target audiences.
• Create and manage paid social media ad campaigns.
• Recommend content to be created on behalf of Loan Officers, aligning with both individual branding and NOVA’s overall voice and strategy.
• Collaborate with the marketing team to produce engaging headlines, copy, and calls-to-action for posts and campaigns.
• Support Loan Officers with customized social media strategies and content planning.

• Define and track social media Key Performance Indicators (KPIs) to evaluate effectiveness and return on investment.
• Monitor and report on engagement metrics, campaign performance, and overall channel growth.
• Track SEO and customer engagement to optimize campaign reach and effectiveness.
• Make data-driven recommendations for future content and campaign strategies.

• Work closely with internal marketing team members to align messaging across platforms.
• Partner with team members to evaluate external vendors or tools that support scaling and automation of social media efforts.
• Establish and maintain relationships with industry influencers, partners, and relevant online communities.

• Stay informed on current social media trends, tools, and technologies.
• Research emerging social platforms or features and propose ways to incorporate them into NOVA’s strategy.
• Recommend innovative approaches to improve NOVA’s social media presence and competitiveness.

• Perform other duties as assigned in support of the overall marketing function.
• This position may require the use of independent decision making to respond to dynamic social media trends, campaign performance, or time-sensitive content needs.

Show us your growth with…

• Solid understanding of social media best practices across platforms such as LinkedIn, Instagram, Facebook, X (Twitter), YouTube, and emerging platforms.
• Familiarity with content marketing principles, digital advertising, and lead generation strategies.
• Working knowledge of SEO and how it integrates with social media strategy.
• Understanding of analytics tools (e.g., Meta Business Suite, Google Analytics, Sprout Social, or similar platforms).
• Strong copywriting and content creation skills with attention to voice, tone, and brand consistency.
• Ability to create and manage paid social media advertising campaigns.
• Skilled in using social media management tools (e.g., Hootsuite, Buffer) and basic design tools (e.g., Canva, Adobe Express).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with general office software and collaboration platforms.
• Ability to manage multiple priorities, campaigns, and content calendars in a fast-paced environment.
• Strong organizational and time management skills with an ability to meet deadlines under pressure.
• Exceptional attention to detail and a high level of accuracy in written communication.
• Ability to work independently and collaboratively as part of a cross-functional team.
• Excellent interpersonal communication skills with the ability to build relationships across departments and with external partners.
• Strong customer service orientation with proactive follow-up and support.

Benefits Offered...

NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program

NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.