Job Description

Level: Entry
Job Location: ACC North Carolina - Raleigh, NC 27615
Salary Range: $14.00 - $14.00 Hourly

Social Media Customer Service Representative Shape the voice.
Elevate the experience.
We’re seeking a highly skilled communicator to represent our brand across digital channels. This role is ideal for someone who understands that every customer interaction is an opportunity to build trust, strengthen loyalty, and deliver a refined brand experience.
If you bring a sharp eye for detail, a strong command of tone, and a thoughtful approach to service, you’ll thrive here.
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Responsibilities
· Deliver timely, thoughtful responses to customer inquiries across social media and e-commerce platforms
· Craft polished, on-brand replies to reviews and public feedback.
· Engage across Q&A channels on social platforms and e-commerce sites, delivering clear, confident guidance.
· Identify and escalate sensitive or high-impact issues with sound judgment
· Monitor trends and sentiment to proactively support brand reputation
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What You Bring
· Experience in customer service within a digital or social environment
· Exceptional writing skills with a refined sense of brand voice and tone
· Proficiency in Sprout, Zendesk, and retail e-commerce platforms (or comparable tools)
· Strong organizational skills with the ability to manage competing priorities seamlessly
· A proactive, solutions-driven mindset with a high standard of execution
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Qualifications
· Associate’s degree required (Bachelor’s degree preferred.)
· A genuine commitment to delivering elevated customer experiences
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Why Join Us
Career Growth: Clear pathways for advancement and professional development Brand Impact: Play a key role in shaping how our brand is experienced every day Collaborative Culture: Join a team that values precision, creativity, and thoughtful communication
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Equal Opportunity Employer
ACC Premiere is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds.