Job Description

We’re looking for a sharp, energetic, and hands-on Social Media & Customer Engagement Manager to join a fast-growing online entertainment business operating in global markets.

This is a hybrid role combining social media management, community engagement, and customer support - ideal for someone who thrives in dynamic environments and knows how to communicate clearly, smartly, and discreetly with users.

What You’ll Do

• Manage day-to-day social media activity across multiple platforms (posting, engagement, moderation).

• Communicate directly with users via chat, email, and social channels.

• Handle customer inquiries, issues, and feedback with empathy and professionalism.

• Moderate user-generated content and communities according to platform guidelines.

• Work closely with operations and marketing teams to improve user experience and retention.

• Identify recurring user issues and proactively suggest improvements to flows and messaging.

• Help shape tone of voice, communication standards, and engagement playbooks.

What We’re Looking For

• Experience in social media management and/or customer support for online platforms.

• Comfortable working in an adult / online entertainment / dating vertical environment.

• Strong written English (additional languages are a plus).

• Highly communicative, service-oriented, and emotionally intelligent.

• Organized, reliable, and able to manage multiple conversations simultaneously.

• Not easily embarrassed, judgmental, or uncomfortable with adult-facing users.

• Hands-on, proactive, and eager to grow with the company.

Why Join

• Be part of an early-stage operation with real impact on product and brand.

• Work closely with leadership and influence how the company communicates with users.

• Opportunity to grow into more senior roles in community, operations, or marketing.

• Supportive environment with existing infrastructure and backing.