Job Description

With a team of over 3,500 members in Sofia and Plovdiv, our client is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria and a leader in the industry globally. Priding themselves on their exceptional company culture, their people sit at the heart of this organisation, with access to outstanding professional development opportunities in an international setting, a high energy, innovative environment, and fantastic company benefits.

We’re looking for a Trust and Safety Specialist to join our team! You will help and keep our community safe by reviewing potentially violating content against our Content Guidelines.

As a Social Media Content Review Analyst you will be a part of a great team and all together will:

• View and action potentially violating content on an ongoing basis
• Conduct objective, fair, unbiased, and investigations into reported content
• Be an expert on internal policies and stay up-to-date with policy updates
• Identify and share observed patterns about reported content to improve performance

Requirements

We’re looking for someone with:

• High attention to detail and content
• Ability to defend decisions and provide context in thought process
• Ability to identify patterns in behavior that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays
• Experience investigating fraud, spam, or other types of inappropriate content is an asset

Required Qualifications:

• Ability to process sensitive and disturbing content
• Fluent in Finnish
• B2 or higher English language skill
• Knowledge of pop culture, global events, and culture of the market(s) you are serving

Benefits

A full relocation package for international candidates is included, as well as great benefits:

• Accommodation in a hotel or apartment for a period of up to 1 month and support in finding an apartment afterwards
• Monthly rental bonus (after the accommodation in a hotel/apartment), in addition to monthly salary, for the amount of 300 BGN gross;
• Reimbursement of a ticket, for the amount of up to 150€, received with first paycheck;
• Full paid training

All employees receive also:

• Meal vouchers (60 BGN), per month for 8-hour working day
• Additional health coverage and transportation allowance
• Access to the fantastic office facilities, including: free gym, yoga, massage, corporate psychologist, and frequent health initiatives
• Positive international working environment, with relax zones, and gaming and billiard corners
• Employee referral bonuses and recognition programmes