Job Description

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 300,000 employees and operations in over 100 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

As a Social Media Associate, J.P. Morgan Wealth Management within the U.S. Wealth Management (USWM) business of JPMorgan Chase & Co. you will help manage and grow our social presence across key platforms. This role supports day-to-day community management, content calendar execution, and social listening, turning real-time audience and cultural insights into thoughtful, on-brand content opportunities.

Job responsibilities

• Monitor activity across owned channels, earned conversations, competitor activity, and broader industry/consumer discussions.
• Maintain and manage an ongoing social media content calendar across multiple channels; monitor the competitive landscape and help develop strategies to drive audience growth, engagement, and traffic/conversions to brand websites.
• Partner with Legal, Risk, and Controls (LRC) teams to obtain approvals for social content, including press announcements, product launches, thought leadership, and more.
• Write strong short-form social copy aligned to USWM brand voice and wealth management industry language.
• Analyze and track social performance to provide optimization recommendations, inform creative strategy, and establish benchmarks by channel.
• Build, refine, and maintain social listening queries and dashboards to monitor conversations about wealth management, partnerships, competitors, and breaking news.
• Collaborate across communications, marketing, and content teams to cross-promote campaigns and initiatives.
• Pitch and execute content ideas tailored to each channel.
• Proactively identify cultural moments and amplification opportunities relevant to USWM.
• Support social, video, and content teams with timely execution, including copywriting, approvals, reporting, and calendar management.
• Demonstrate strong understanding of USWM business goals, priorities, and objectives.

Required qualifications, capabilities, and skills:

• 3+ years of experience in social media; Bachelor's degree
• Proven track record in developing social-first content and concepts from ideation to execution.
• Deep understanding of organic trends and capabilities on platforms like Instagram, X, LinkedIn, YouTube, and TikTok; Experience with social media publishing, reporting, and listening tools (e.g., Sprinklr, Zignal)
• Analytical, test-and-learn mindset; comfortable using data to identify trends and growth opportunities
• Strong short-form copywriting skills for social and digital assets; excellent verbal, written, and interpersonal communication skills
• Experience managing editorial calendars and coordinating content across multiple channels
• Highly organized, creative, and collaborative; able to build relationships across teams and business lines
• Confident idea-pitcher and proactive problem solver; strong project and time-management skills; able to prioritize across competing deadlines
• Team player eager to learn, contribute, and make an impact
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Candidates may be asked to provide writing samples

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans