Setup and Location:
Work From Home - Philippines
Work Schedule:
9:00 AM-6:00 PM (AEST) | 07:00 AM-4:00 PM (PH Time)
Employment Type:
Full-time
Ready to do work that actually excites you?
We’re looking for a creative and highly organized Social Media and Administration Specialist to support a growing Australian hospitality business across social media, digital marketing, reservations, guest communication, and general administration. With around 50% of the role focused on social media and content and 50% on reservations and administration, you’ll help grow the brand while ensuring guests receive prompt and professional support.
This role is ideal for someone who takes ownership, works proactively, and enjoys a varied role where no two days are the same. You’ll have the opportunity to contribute ideas, manage important guest and reservation processes, and grow with the business as the role evolves.
What You’ll Do
You’ll be the kind of person who:
Social Media and Marketing
Manage our social media content calendar
Create and schedule Instagram posts, Reels and Stories
Edit supplied video footage into engaging short-form content
Write captions consistent with the brand
Create graphics and marketing collateral in Canva
Help promote accommodation, experiences, athlete camps and special events
Manage and respond to social media comments and messages
Identify opportunities for new content
Repurpose existing content across channels
Assist with email marketing through Mailchimp
Basic website/WordPress updates
Monitor social media performance and provide simple monthly reporting
Turning photos and raw video supplied by the Australian team into polished, engaging content.
Reservations and Administration
Respond to accommodation enquiries
Manage and update reservations
Booking.com and Online Travel Agencies (OTA) administration
Guest pre-arrival and post-stay communication
Follow up outstanding payments
Prepare and send invoices
Maintain guest records and databases
Respond to and manage online reviews
Assist with group, corporate and athlete-camp enquiries
Maintain spreadsheets and internal records
Provide general administrative support to the management team
