Job Description

Job Location: Danvers, MA 01923
Position Type: Full Time
Salary Range: $18.00 - $18.00 Commission
Job Shift: AnyWe are looking for detail-oriented, tech-savvy individuals with a knack for online research to join our team as Social Intelligence Investigators. In this role, you will conduct deep-dive internet and social media investigations to support insurance claims—particularly those involving potential fraud in Workers’ Compensation and Liability cases.
This is an ideal opportunity for someone who enjoys uncovering information online, thrives in an investigative environment, and has a sharp eye for detail.
Key Responsibilities
- Conduct web-based and social media investigations to gather claim-relevant intelligence.
- Perform in-depth searches using platforms like Facebook, Instagram, LinkedIn, Twitter, and others.
- Utilize public records, court databases, and internal tools to locate individuals and gather evidence.
- Request and retrieve official records from courts, police departments, and other government agencies.
- Analyze investigative findings to assess potential fraud and determine next steps.
- Document and write clear, detailed reports outlining investigation outcomes.
- Communicate case updates and findings to management in a timely and professional manner.
- Adhere to legal and industry standards throughout all investigations.
Why Join Us?
- Work in a growing, fast-paced investigative environment.
- Opportunities for growth and skill development.
- Be part of a team that values integrity, precision, and results.

Qualifications
- Strong computer and internet research skills; able to navigate public records and social media platforms with confidence.
- Experience using social media in a professional or investigative capacity.
- Proficiency in Microsoft Word; ability to type at least 45 words per minute preferred.
- Excellent analytical, critical thinking, and problem-solving skills.
- High school diploma required; Bachelor’s degree in Criminal Justice or a related field is preferred. Equivalent experience in law enforcement or claims may be considered in place of formal education.
- Must be able to pass a background check and have a clean criminal record.
- Ability to work independently, manage time efficiently, and meet deadlines.
- Bilingual (Spanish or another language) is a plus.
- Strong attention to detail and a passion for “finding the needle in the haystack.”
- Ability to interpret legal and insurance documents and instructions in various formats (written, verbal, diagrams, schedules).
- Discretion and the ability to maintain confidentiality are essential.