Job Description

You will be responsible for the planning, coordination, and management of wedding guest room blocks and day meeting events. This role serves as the primary liaison between clients and hotel departments, ensuring seamless execution of group accommodations and meeting functions while maximizing revenue and guest satisfaction.

Key Responsibilities

• Manage wedding room blocks from initial inquiry through event completion.
• Coordinate guest room reservations, rooming lists, and block pickup reports.
• Serve as the primary contact for wedding couples, families, planners, and meeting organizers.
• Book and manage day meetings, including meeting space, catering requirements, and event logistics.
• Conduct site tours and client consultations.
• Prepare contracts, banquet event orders (BEOs), and event documentation.
• Collaborate with Sales, Catering, Front Office, Housekeeping, and Food & Beverage teams to ensure successful event execution.
• Monitor room block performance and recommend adjustments to maximize occupancy and revenue.
• Manage event Resumes, billing, deposits, and final invoices.
• Resolve guest and client concerns promptly and professionally.
• Maintain accurate records within the property management and sales systems.
• Develop and maintain strong client relationships to generate repeat and referral business.

Qualifications

• Experience in hotel sales, event management, group reservations, or catering preferred
• Strong organizational and project management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple events simultaneously.
• Proficiency in Microsoft Office and hotel sales/property management systems.
• Flexibility to work evenings, weekends, and holidays as required by business needs.