Job Description

The Social Event Services Manager is responsible for the planning, coordination, and execution of luxury social events hosted at the hotel. Serving as the primary point of contact for clients from contract turnover through event completion, this position ensures exceptional service delivery, flawless event execution, and an elevated guest experience. The role collaborates closely with Banquets, Culinary, Sales, Front Office, Housekeeping, and other hotel departments to exceed client expectations and uphold the property's luxury hospitality standards.

DUTIES AND RESPONSIBILITIES

Client & Event Management

• Serve as the primary liaison for social event clients, including weddings, milestone celebrations, galas, social fundraisers, holiday parties, and other special events.
• Conduct planning meetings with clients to review event details, timelines, menus, room setups, décor requirements, and special requests.
• Build and maintain strong client relationships throughout the planning process and event execution.
• Anticipate client needs and proactively provide solutions to ensure a seamless and memorable experience.
• This position plays a key role in supporting guest service operations during peak periods and therefore often involves working evenings, nights, weekends, holidays, and special event dates. Flexibility in scheduling is essential to meet the operational needs of a luxury hotel environment.

Event Coordination & Execution

• Finalize event details and Banquet Event Orders (BEOs) for assigned social events.
• Coordinate all event logistics, including room configurations, audiovisual requirements, transportation, amenities, entertainment, and vendor access.
• Oversee event setup and execution to ensure all arrangements align with client expectations and luxury service standards.
• Greet clients and key event stakeholders upon arrival and remain available throughout events to address requests and resolve concerns.
• Monitor service delivery and event flow while ensuring guest satisfaction at every touchpoint.
• Inform leadership of significant issues, complaints, or service recovery opportunities.

Revenue & Business Growth

• Identify opportunities to enhance the guest experience through upselling of catering, guest rooms, premium services, and event enhancements.
• Support departmental revenue goals through exceptional client service and relationship management.
• Assist with post-event follow-up and client feedback initiatives to encourage repeat business and referrals.

ACCOUNTABILITY

This position has a high degree of direct client interaction and is responsible for managing all aspects of assigned social events from planning through completion. Success is measured by client satisfaction, event execution quality, operational efficiency, and revenue contribution.

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field experience preferred.
• Minimum of 3 years of experience in event management, catering, conference services, wedding planning, or luxury hospitality.
• Experience managing weddings and high-end social events strongly preferred.
• Previous experience in a luxury hotel, resort, or conference hotel environment preferred.

PHYSICAL REQUIREMENTS

This position requires the ability to:

• Frequently stand, walk, and move throughout the hotel and event spaces.
• Lift or carry items weighing up to 25 pounds.
• Use a computer and keyboard for extended periods to prepare correspondence, reports, BEOs, and event documentation.
• Communicate effectively with clients, guests, employees, vendors, and third parties.
• Inspect event setups, banquet spaces, guest accommodations, and operational areas throughout the property.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?