Job Description

Who we are:

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

About the Role:

As a Social Client Solutions Manager, you will play a pivotal role in managing and growing client relationships for social media offerings, focusing on client retention, growth, and satisfaction. Unlike the Social Solutions Manager, who oversees the social product within the region and facilitates new client onboarding and team training, this role emphasises strategic account management and tailored social media support for an assigned client portfolio. You will serve as a knowledgeable advisor, providing day-to-day expertise, strategic guidance, and proactive account management to drive success across your clients' social media initiatives.

Client Portfolio Management

• Manage a portfolio of clients, driving retention, growth, and satisfaction.
• Identify upsell, cross-sell, and renewal opportunities through regular performance reviews and strategic discussions.
• Partner with the Client Solutions Management team to execute client growth strategies.

Campaign Strategy & Execution

• Plan, launch, and manage social media campaigns aligned to client KPIs.
• Monitor campaign performance and pacing, proactively optimizing where needed.
• Deliver post-campaign reporting with insights and recommendations.

Social Media Expertise & Client Guidance

• Serve as a trusted advisor on social media trends, ad formats, and best practices.
• Support clients with strategic planning to maximize campaign impact and platform performance.
• Stay current on platform developments and educate clients on new opportunities.

Client Support & Collaboration

• Respond promptly to client requests and provide solutions using strong platform and process knowledge.
• Collaborate with internal teams to ensure seamless onboarding, transitions, and ongoing support.
• Support Senior Client Solutions Managers and broader team initiatives as needed.

Knowledge Sharing & Team Development

• Contribute to team training and knowledge-sharing initiatives on social media platforms and ad formats.
• Apply industry trends and campaign learnings to improve client outcomes and internal best practices

What you bring:
2–5+ years’ experience in paid social, social campaign management, or performance social roles within media agencies, digital agencies, or performance marketing environments. Ideal candidates should have hands-on experience with Meta advertising platforms, client-facing campaign management, media buying, optimisation, reporting, and strategic account support.

Ideal Background
You may currently work or previously have worked in:

• Media agencies
• Digital agencies
• Performance agencies
• Marketing / advertising agencies
• Tech publishers or digital media companies

What you get :

💰 Competitive salary + bonus scheme

🌴 30 days holiday

✈️ Work abroad from any of our EMEA locations (travel covered in line with company policy)

💻 Brand new MacBook + 📱 iPhone

📞 Company-paid phone contract

🚲 Cycle to Work / Bike Scheme

☀️❄️ Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues

🩺 Healthcare coverage

🌍 An international, fast-growing company with global career opportunities