Job Description

Eligibility

Qualifications

• Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university
• Qualification in Islamic Finance will be an added advantage.

Experience

• Minimum 2-3 years of relevant working experience.

Skills

• Proficiency in Social Media, Community Management & Moderation Platforms
• Excellent Written Communication, Customer Service & Interpersonal Skills
• Strong Judgment, Complaint Handling & Escalation Management
• Analytical, Problem-Solving & Reporting Skills

Key Responsibilities

• Responding to customer queries, complaints, and feedback across social media channels in a timely and professional manner.
• Monitoring social media conversations and moderating comments and interactions in line with community guidelines.
• Escalating complex, sensitive or unresolved customer issues to competent authorities or relevant departments.
• Maintaining accurate records and providing insights on recurring issues and customer sentiment.
• Working in rotational shifts, including weekends and public holidays, as required to ensure continuous social care coverage.

Department:

Service Quality Department

Location:

Head Office - Karachi

Last Date:

November 13th, 2026