The Social Care Navigator is responsible for outreach and engagement of Medicaid members through in person and/or phone screenings to assess health-related social needs, with the goal to facilitate health and social care services to them.

• Will be responsible to complete all required training courses, as identified by agency and Social Care Network SCN) guidelines. This includes but is not limited to: various case-management specific training, Motivational Interviewing, Trauma Informed Care, database and referral management training
• Manage a caseload of assigned clients.
• Conduct outreach, HRSN screenings, and navigation to obtain services.
• Maintain and update records of all efforts using appropriate technology platforms, including documenting member eligibility, outreach, contacts, outcomes, and significant statistical data.
• Communicate and collaborate closely with other team members, other Project Hospitality programs, partner-based navigators and community partners to obtain and provide information on available services and benefits to help manage member’s specific needs.
• Meet with supervisor as needed to report and review outreach efforts and navigation updates, outcomes, and performance.
• Ensure compliance with funders’ protocols.
• Fieldwork in various settings in Staten Island (community centers, clinics, medical offices, etc.); some weekend hours may be required for outreach events.
• All other projects assigned

• Must have a minimum of a HS Diploma/GED.
• Proficient with computer/internet databases.
• Bilingual (Spanish/English)
• Must have exceptional communication skills both orally and in writing with individuals and groups regarding complex and sensitive issues.