Job Description

The primary objective of the position is to manage the social and emotional well-being (SEWB) contracts and staff working in the social and emotional well-being programs.

The SEWB Manager is responsible for the management of social, emotional and mental wellbeing and support worker staff and services. The SEWB Manager works closely to collaborate with the TAIHS clinical mental Health Manager and services collocated on the TAIHS Garbutt site.

Duties & Responsibilities

• Leadership of TAIHS SEWB programs
• Collaborate with Clinical Mental Health Manager
• Leadership to develop community-led group work and activities to foster wellbeing
• Manage SEWB contracts, including budgets and reporting compliances
• Lead and manage SEWB teams and staff
• Collaborate with the Primary Health team in leading health and well-being initiatives
• Lead with positivity to achieve cooperation, professionalism and respect between the health professional teams
• Manage SEWB rosters to ensure support staff are available across clinic opening hours
• Ensure accurate documentation of all client encounters
• Ensure patients are booked in correctly, and patient follow-up care and safety plan arrangements are put in place before patients leave the clinic
• Lead quality improvements in SEWB programs to ensure that TAIHS provides accessible and culturally safe SEWB services to meet the needs of the community
• Ensure compliance with workplace health and safety legislation and best practice
• Lead and foster a culture of excellence in cultural safety and primary health care
• Lead patient journey and flow to optimise clients’ experience of the health service
• Proactively seek, monitor and evaluate patient feedback and provide timely reports and escalation to the Director of Health Services
• Work cooperatively and collaboratively with other TAIHS managers and programs
• Collaborate and work collectively with the Primary Health Care senior leadership team
• Support the Director of Health Services

Required Qualifications and Experience

• Cert IV/Diploma/Qualification in Counselling, Community services, Social Work or other relevant qualification
• Experience working with Aboriginal and Torres Strait Islander patients
• High cultural capability

• Demonstrated leadership within a multi-disciplinary team
• Experience working with Data systems
• Demonstrated ability to determine priorities and manage workloads within a dynamic clinic environment
• Demonstrated application for professional and ethical standards

Required Licenses and Checks

• Current Paid Working with Children / Blue card
• Ability to pass a National Police Check – no Serious/Criminal/Court Records
• Current C Class Drivers License (Qld)
• Current Basic Life Support (BLS) certificate (within 12 months)

Required capabilities

• Broad cultural capability
• Advanced listening and communication skills
• Advanced Interpersonal skills which engender mutual respect with staff, clients and stakeholders
• High level of emotional intelligence
• Ability to problem solve within a complex setting
• Ability to positively foster success within a supported team environment

Conditions and Benefits of the Position

TAIHS provides access to an employee assistance program and access to learning and development opportunities. Your employment experience with TAIHS will include work-life balance with competitive salary and benefits, leave entitlements, career progression opportunities and the chance to make a difference to the people and communities.

TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.

TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive, equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

THIS IS AN IDENTIFIED POSITION FOR ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE

To Apply:

click the apply button or

Please visit the TAIHS Careers Page for more information and to view the Position Description at: https://www.taihs.net.au/working-with-taihs/

You must submit the below documentation for your application to be considered;

CV/Resume

A cover letter detailing how you will achieve success in the position

Applications are open until : 12 May 2026

Email: hr@taihs.net.au or visit our website: https://www.taihs.net.au/