ZALORA Group

Social and Digital Marketing Manager

ZALORA Group  •  Kuala Lumpur, MY (Onsite)  •  1 month ago
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Job Description

Responsibilities :
  • Define and drive the outbound marketing strategy for ZALORA 1SS, including target segments, positioning, messaging, and channel mix to generate qualified leads.
  • Design always-on and campaign-based outbound plans across email, LinkedIn, partner channels, industry communities, and targeted media to reach decision-makers.
  • Create and refine 1SS marketing narratives (pain points, benefits, proof points), ensuring consistent messaging across all materials and touchpoints.
  • Plan and execute outbound campaigns with clear timelines, owners, budgets, and deliverables; ensure brand consistency and high-quality output.
  • Own the creation of sales/marketing enablement assets such as pitch decks, one-pagers, case studies, success stories, rate cards, FAQs, landing pages, and event kits.
  • Partner with Sales/BD to define lead qualification criteria, handover SLAs, follow-up cadences, and feedback loops to improve conversion from lead to opportunity.
  • Build an annual plan to expand 1SS presence through industry events, conferences, trade associations, roundtables, webinars, and community partnerships.
  • Lead planning and execution of webinars, brand/merchant workshops, roadshows, and co-marketing initiatives with strategic partners (e.g., platforms, associations, service providers).
  • Strengthen 1SS credibility via speaker opportunities, articles, panel participation, and case-study storytelling; maintain an updated pipeline of PR and speaking opportunities.
  • Work cross-functionally with Commercial, Operations, Product/Tech, Finance, Legal, and Regional Marketing to ensure campaigns are accurate, feasible, and compliant.
  • Define KPIs and reporting cadence; track performance across the funnel (reach → engagement → MQL/SQL → opportunity → conversion) and optimize based on insights.
  • Monitor targeting quality, messaging performance, creative effectiveness, and channel ROI; run A/B tests and iterate outreach sequences and content.
  • Produce weekly/monthly performance reports, campaign retrospectives, and quarterly growth reviews with clear learnings, next actions, and forecasted impact.
  • Plan and manage campaign/event budgets and external vendor support (creative, content, event organisers), ensuring cost-effective execution and measurable outcomes.
  • Create playbooks, templates, and operational workflows for outbound campaigns, event execution, lead tracking, and post-campaign follow-ups to improve speed and consistency.
  • Track competitor positioning, pricing narratives, and go-to-market moves; translate insights into improved messaging and differentiated campaigns for 1SS.
Requirements :
  • 6–10 years of experience in B2B marketing / growth / demand generation, ideally within e-commerce enablement, logistics/fulfilment, SaaS, marketplace services, or digital platforms.
  • 2–4 years in a manager-level capacity owning campaign strategy and execution (not only supporting).
  • Proven track record running multi-channel outbound (e.g., LinkedIn/email/partner channels/events) with measurable funnel outcomes (MQL/SQL/opportunities).
  • Regional exposure (preferred): Experience across SEA markets or multi-country stakeholder management.
  • Comfortable with CRM (e.g., Salesforce/HubSpot), spreadsheets, and creating decks; familiarity with fulfilment/marketplace operations is a plus.
  • Nimble, agile, able to nurture relationships and to handle the job effectively
  • Diligent, organized and methodological with excellent communication
  • Strong Microsoft Office skills (Excel, Word and PowerPoint).

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and  Hong Kong enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
ZALORA Group

About ZALORA Group

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.

With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.

As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!

ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.

Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2012
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