Job Description

As a SOC Operator, you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time.

SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness.

If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

POSITION: SOC Operator

LOCATION: Cambridge, MA

PAY RATE: $23.80 / Hour

SCHEDULE: Monday-Friday 3:00 pm -11:00 pm

Key Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Minimum Qualifications

• At least 18 years of age
• High School Diploma or GED (or willingness to obtain within six months)
• Legal authorization to work in the United States
• Reliable communication and transportation
• Ability to read, write, and speak English
• Successful completion of pre-employment screening (background check and drug test)

Preferred Experience

• Call center, dispatch, or monitoring experience
• Security operations center (SOC) experience
• Familiarity with CCTV, alarm systems, or dispatch software

Core Competencies

• Strong attention to detail and situational awareness
• Ability to multitask in a fast-paced, high-pressure environment
• Excellent communication skills (written and verbal)
• Strong problem-solving and decision-making abilities
• Professionalism and composure during emergencies
• Team-oriented with adaptability to changing conditions

Working Conditions

• Primarily seated in a centralized control room setting
• Extended periods of computer and system monitoring
• Fast-paced environment requiring quick decision-making
• May include evenings, weekends, holidays, or overtime
• Regular interaction with clients, employees, and emergency personnel
• Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.
• Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client’s employees and customers. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
• Are you interested in being part of our Team?
• Apply quickly and efficiently online 
• Weekly pay
• Competitive benefits 
• With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.  See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
• We help make your world a safer place.

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.