Job Description

We’re Hiring: SOC Operator!

📍 Location: Waterlooville
💰 Pay: £27,518.40 per annum
📅 Hours: 42 hours per week: 4 days on, 4 days off & 4 nights on, 4 nights off

✅ Benefits: We offer up-to double time for overtime
🎓From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: 3.1 Site Based

See a Different World. Where potential is seen and progress is nurtured.

Do you have a passion and flare for helping deliver impeccable first-class customer service and want to work in an inclusive environment?

If the answer is yes, come and join our operations team as a SOC Operator, where your positive energy and innovative mindset will help drive our continued success! We’re seeking an enthusiastic team player who thrives in dynamic environments, bringing fresh ideas and meticulous attention to every task. If you’re ready to make a real impact and support our team with your organisational skills and collaborative spirit, let’s connect and explore how you can shine in our team! We have an exciting opportunity for a confident, proactive, customer service focused Operator to join our dynamic team at Securitas!

As a SOC Operator, you will deliver an outstanding customer service experience, making a real impact every single day, despatching emergency and security services to commercial and domestic premises, undertaking static officer welfare checks. Monitoring of CCTV for high-end clients, including lone worker protection and gas monitoring🛡️

We combine best in class training, delivered by our Training Academy, tailored to meet the specific needs of this key Operations role.

This isn’t just another job. It’s your opportunity to step into a role as a SOC Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way✨

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Respond appropriately to varying and fast changing priorities
• Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
• Answer all calls promptly with a high level of customer service giving assistance to internal and external customers, including liaising with third parties and contractors as required
• Manage mobile alarm callouts and provide solutions in a timely manner
• Prioritise alarms, especially life-threatening ones like Lone Worker or Fire Alarms, with absolute focus
• Monitor CCTV and respond to all customer requests relating to their alarm system, escalating issues accordingly

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Communicates confidently with people at all levels and backgrounds
• Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
• Flexibility to work days, nights, and weekends
• The right to work in the UK, with a 5-year checkable history
• Punctual and trustworthy
• Customer oriented with a passion for high-level service
• Strong communication skills in English—both written and spoken

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity We see potential in every person and situation.
People: We open our eyes to all that’s good.
Purpose We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.