Job Description

Security Operations Center Operations Supervisor

The SOC Operations Supervisor will work as part of a team dedicated to providing support for day-to-day business functions in relation to Risk Management, Access Control, Investigations and Security System Administration that ensure safe and secure workspaces at client properties. This position is responsible to oversee the Security Operations Centers and ensure continuity and compliance across multiple business units and teams. The Supervisor will be responsible for the growth of the SOC program as well as supporting the team of Managers, Business Partners, and client employees in the development of highly targeted new opportunities and projects. A key part of this partnership activity is for the internal security management to routinely consult on the needs, priorities, and opportunities to deliver greater value in the pursuit of the success of the site security program.

Relationship Management

• Lead the Securitas Security Operations Center team
• Build relationships with all business partners involved with badge program execution and deliverables.
• Work with other senior managers within the business to maintain compliance on all badging requirements.
• Liaise with and meet with customers and key contacts on a regular basis to review contract performance and ensure that quality standards are maintained in accordance with Service Level Agreements and Key Performance Indicators
• Support Company vision, culture and core values through leadership, mentoring and coaching, and by providing, at all times, a role model for all SOC team members.

Program Management

• The SOC Operations Supervisor will be a key stake holder in the process design and development of SOC and SIOC operations.
• Participate in strategic planning for Corporate Offices and effectively advocate on behalf of the Workplace Security & Safety team and our customers
• Serve as a subject matter expert on physical security and SOC Operations, providing consultation to Workplace Services (WPS) teams and other key stakeholders
• The SOC Operations Supervisor will serve closely the Security Systems team as it relates to the response, management and remediation of alarms.
• Develop, lead and manage the SOC Program.
• Support the Account Manager with implementing l Security operational plans and projects to meet SOC goals and objectives
• Develop and implement process materials for SOC Operators as it relates to Risk Management, Access Control and Investigations
• Identify future needs and create a curriculum to facilitate the training

People Management

• In conjunction with Account Manager, manage individual and shift performance to consistently meet performance standards
• Provide daily hands-on support to the SOC operations team to ensure appropriate execution of SOC processes
• Assess Operators skills, performance and productivity
• Instruct team with proper SOC procedures and protocol
• Oversee team training and exercises to ensure SOC meet desired standard

Technology

• Manage supporting technology platforms and provide recommendations on new technology that could be leveraged.
• Support programming, commissioning and driving new builds projects to Security Go Live (SGL) and First Day of Business (FDOB), in partnership with the Security Systems Application Engineer
• Coordinate with other teams to obtain network information and assist in basic network troubleshooting as it relates to Security Systems and Technology
• System Support to the Integrators on Security technologies (Access Control, Video Management systems, Intercoms, intrusion, etc.)
• Ensures security systems and SOC Operations are functioning correctly and with optimal performance

Other duties

• Perform SOC related projects and tasks
• Ability to understand and execute SOC emergency procedures

Skill Requirements

• High School Diploma
• Minimum of 5+ years’ experience in developing a Security Operations Center program, including experience in Systems Administration in a high-tech corporate environment.
• Ability to communicate effectively and demonstrate strong verbal and written skills
• Experience and proficiency in Risk Management systems such as WorldCue, Everbridge or NC4.
• Experience and proficiency in Access Control systems such as Genetec, Lenel or C-Cure.
• Experience and proficiency in Investigation processes.
• Excellent problem solving , critical thinking, and analytic skills
• Ability to quickly learn technology associated with the daily SOC operations
• Ability to design and implement new processes in benefit of SOC Objectives.
• Possess strong decision-making ability in both routine and urgent situations
• Excellent customer service skills and great attention to detail
• Willingness to be a team player, tackle additional duties that arise or are assigned and hold self and others accountable
• Multi-tasking and adapting to changing priorities and tasks
• Experience establishing and maintaining cross-functional working relationships
• Comprehensive knowledge of SOC Systems and Technology preferred, including, but not limited to: Genetec Security Center, CCTV applications, Synergis, Mercury Panels, Stentofon & Commend, HID, Axis, Schlage, etc.
• Organization and planning experience
• Knowledge of Microsoft Office Suite including PowerPoint, Excel, and Word

Are you interested in being part of our Team?

• Apply quickly and efficiently online
• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
• Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.