Job Description

SOC Manager

Title: SOC Manager

Location: Dublin, Ireland

Job type: Permanent Full-Time

Salary: Negotiable

Minimum experience required: 5+ years in an equivalent role.

Minimum level of education: -

About Us

Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by six Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Rome, and Cape Town.

With over 780 employees, including more than 585 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.

Job Role / Responsibilities

The SOC Manager is responsible for the operational leadership of the Security Operations Center, ensuring high-quality service delivery, operational excellence, and continuous improvement of detection and response capabilities.

This role combines hands-on operational oversight, strategic process ownership, customer engagement, and close collaboration with detection engineering and automation teams. The SOC Manager works in close partnership with the wider SOC management team to ensure consistent service delivery, shared operational standards, and alignment of priorities across regions.

While the role has a primary focus on customers in the UK and Ireland, the SOC Manager also actively supports customers globally, contributing to cross-regional operational initiatives, knowledge sharing, and service optimization. The SOC Manager ensures that daily operations remain aligned with defined processes, service expectations, and evolving threat landscapes, while actively driving optimization, service maturity, and customer satisfaction.

Key Responsibilities

SOC Operations & Service Delivery

• Lead and supervise SOC (L1, L2 and L3) operations, ensuring consistent case handling quality and adherence to processes.
• Oversee case lifecycle management including: Assignment, Investigation progress, Proper closure, Queue management
• Proactively chase cases when needed to avoid delays, backlog accumulation, and SLA risks.
• Maintain continuous alignment with internal processes and procedures, ensuring operational discipline across the team.
• Identify and assign newly emerging high-priority cases, protecting analysts’ focus from disruptive context switching and non-productive interruptions.

Quality Assurance & Continuous Improvement

• Perform daily quality reviews of cases, with particular focus on critical and high-visibility environments.
• Drive structured Lessons Learned activities and convert operational issues into process, tooling, or detection improvements.
• Identify recurring investigation problems, tooling limitations, and detection gaps, working closely with internal stakeholders to resolve them.
• Act as a key contributor to continuous improvement of SOC processes, workflows, and response quality.

Detection Tuning & Optimization

• Conduct daily analysis of the most "noisy" detections and alerts to identify optimization opportunities.
• Lead detection tuning initiatives at both customer and global level, improving signal-to-noise ratio and operational efficiency.
• Support requirements gathering for detection engineering and automation initiatives, collaborating with DevOps and SOAR teams.
• Manage complex detection-related challenges such as: Alert flooding, Misconfigured detections, Pentest-related activity handling. Client-specific detection behaviors

Client Engagement & Stakeholder Management

• Act as a senior operational point of contact for key customers.
• Participate in client meetings and on-site visits when required, representing SOC operations and service quality.
• Support Service Delivery Management by contributing operational insights, issue resolution, and improvement planning.
• Maintain strong working relationships with internal stakeholders including detection engineering, DevOps, service delivery, and leadership teams.

Experience and skills required

• Minimum 5 years working as a SOC Manager or L3 analyst with proven experience as an MDR security analyst, SOC analyst, or similar role in a fast-paced environment.
• Strong understanding of incident response, detection engineering concepts, and security operations workflows.
• Demonstrated ability to manage complex operational environments and high case volumes.
• Experience working with SIEM, SOAR, EDR, detection platforms, and threat intelligence frameworks.
• Excellent stakeholder management and communication skills.
• Calm and structured under pressure.
• Strong decision-making and prioritization skills.
• Natural process owner with a continuous improvement mindset.
• Highly organized, proactive, and accountable.
• Comfortable operating between technical teams, management, and customers.
• Knowledge of adversarial tactics, techniques, procedures (TTPs) & industry standard frameworks (Mitre Att&ck, ISO27000, ISO27001) an advantage

Qualifications

• Masters in Cyber Security, Information Technology, Computer Science or relevant experience CISSP, CEH, OSCP, GCIH or applicable security field an advantage.

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