Job Description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

This position is responsible for compliance to procedures and processes for all on-shift

activities that occur and gives relevant direction and determines course of action to

employees, customers, contractors and visitors, prior to, during, and after occurrence of

a crime, disturbance, and/or emergency, via radio, telephone, and audio/video review at

various company owned facilities. Monitors, verifies, and processes all incoming

security related signals, alarms, and telephone phone calls received at the 24/7/365

proprietary ETP Security Operations Center. Verifies alarms and notifies the proper

authorities (police, fire, emergency services) and/or key personnel based on the type of

alarm signal or phone call processed. Troubleshoots security system and related

appliance failures and initiates fixes and generates work orders as needed.

Essential Duties and Responsibilities:

• Monitor and respond appropriately to a variety of emergency alarm signals.

Response must be timely and accurate, with particular attention given to general

procedures and special instructions.

• Interacts routinely with personnel to provide support on arming and disarming

security systems. Maintains the confidentiality of privileged information entrusted or known by

virtue of the position held. Capacity to handle and maintain confidential, highly

sensitive and security sensitive information.

• Communicate effectively with internal and external customers.
• Follow all departmental and company policies and procedures.
• Complete required equipment checks and daily logs.
• Answer multiple telephone lines.
• Respond to each caller in a professional and helpful manner while gathering

information, prioritizing facts, troubleshooting, transferring calls, or reacting to

emergency situations.

• Provide technical support as needed. Follow procedures for service and

inspection requests.

• Communicate and analyze customer inquiries and determine a correct course of

action. Follow-up to assure customer expectations are met.

• Maintain building security and Security Operations Center operations following

company procedures and policies to provide a safe and productive environment.

• Conduct day-to-day interactions with customers and coworkers in a manner that

provides excellent results.

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential

job duty satisfactorily. The requirements for this position are listed below:

• High school graduate; some college preferred.
• Previous customer service, alarm monitoring/dispatch center operator

experience.

• Ability to make quick assessments after diagnosis; able to prioritize the facts.
• Able to type at least 35 WPM.
• Spelling and grammatical skills are required.
• Excellent oral communications a must.
• Strong computer skills utilizing MS Office Suites, Word, and various alarm

applications

• Resilient personality and work well under pressure in a fast pace environment.
• Ability to make sound judgements based on limited facts.
• Flexibility in hours scheduled to work including rotating shifts, weekends and

holidays.

• Ability to work overtime and report to the Monitoring Center for emergency

situations.

• Ability to multi-task and work with limited supervision.
• Strict attention to detail and follow-through.

Preferred Qualifications

• Knowledge of personal security, customer relations, industrial security and

related communication appliances. Must have active Security Level 2 License.

• Must be able to sit for long periods of time.
• Must be able to remain in a stationary position 50% of the time due to prolonged

periods of sitting or standing.

EOE/M/F/D/V

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